Patient Advocate - Bilingual English/Spanish

Schedule

Monday through Friday 8:00AM-4:30PM.

Job Purpose

The Patient Advocate supports uninsured and underinsured patients by helping them access financial assistance through state programs, hospital assistance programs, and federal benefits such as SSI/SSDI. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive the support they need.

Duties And Responsibilities

• Aid patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI
• Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information
• Identify eligibility and collect required documentation
• Submit and track applications with the local assistance offices
• Maintain accurate records and meet productivity goals
• Verify and update insurances
• Perform other duties as assigned

Qualifications

• A high school diploma or equivalent is required, with a healthcare-related degree preferred
• Two to three years of experience in customer service is preferred
• Bilingual in Spanish (spoken and written skills) is a plus
• Must have reliable transportation to ensure consistent on-site attendance and punctuality
• Ability to use the internet and learn databases
• Must meet monthly productivity goals
• Proficiency in Microsoft Office Suite is required
• Strong interpersonal skills, excellent written and verbal communication skills are required
• Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes
• Physical demands: Move around the work area, light lifting required, Sit, perform manual tasks, operate tools and other office equipment such as computer, computer peripherals and telephones, extend arms, kneel, talk and hear
• Mental demands: Follow directions, collaborate with others, and handle stress