Bilingual Patient Financial Coordinator

About the role

The Patient Financial Coordinator is an entry-level, patient-facing role responsible for proactively contacting new patients prior to their appointments to explain financial expectations, insurance coverage basics, and available payment options. This role plays a critical part in ensuring financial transparency, patient preparedness, and a positive overall experience before the patient even walks into the clinic.

Responsibilities

• Contact new patients daily to review pricing and financial expectations prior to appointments
• Explain insurance basics (copays, deductibles, coinsurance) in a clear, simple way
• Review self-pay and alternative pricing options
• Help patients select the best financial option for their situation
• Accurately document patient selections in internal systems
• Respond to clinic and billing team inquiries in a timely, professional manner
• Escalate complex insurance or billing questions when needed
• Deliver a high-touch, professional patient experience on every interaction

Requirements

• High school diploma or equivalent required
• Strong communication skills (phone + written)
• Customer service mindset with professionalism and empathy
• Basic computer skills (Outlook, Excel, Teams, etc.)
• Highly organized with strong attention to detail
• Ability to multitask in a fast-paced environment
• Willingness to learn healthcare insurance basics (we will train)
• Reliable, accountable, and team-oriented

Qualifications

• Experience in healthcare, call center, front desk, or billing (preferred but not required)
• Experience with insurance verification, including eligibility, benefits, and coverage details (preferred but not required)
• Exposure to insurance concepts or patient financial discussions (preferred but not required)

Skills

• Excellent verbal and written communication skills
• Strong organizational and attention to detail skills
• Ability to work independently and as part of a team
• Basic computer proficiency (Outlook, Excel, Teams, etc.)

Benefits

• Full benefits package

Pay

$19.50/hour

Schedule

30 hours/week (occasional adjusted hours or weekend support as needed)