Bilingual Patient Assistance Care Coordinator

About the role

Valeris is a life sciences commercialization partner dedicated to improving the patient experience and ensuring access to critical medications. The company provides comprehensive solutions across the healthcare value chain, serving over 500 life sciences customers and supporting millions of patients.

Key Responsibilities

• Answer high-volume inbound call inquiries from patients, care teams, and healthcare providers regarding patient assistance program eligibility criteria, enrollment status, or refill requests for already enrolled patients.
• Timely processing of Patient Assistance enrollment applications:
• Review of patient assistance enrollment forms and any supporting documentation to assess patient eligibility as per SOPs and program guidelines.
• Determine patient’s eligibility based on program criteria for qualification, which may include insurance benefits verification.
• Actively listen to each customer, assess needs, and respond with demonstrated patience and courtesy.
• Report Adverse Events/Product Complaint inquiries received in accordance with SOP and good manufacturing practices.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Effectively use Valeris’ internal technology platform, Lynk, to complete claims processing and keep workflows moving.
• Ensure all SOPs are followed with consistency.
• Perform additional tasks or projects as assigned.

Qualifications

• Average or Bachelor’s degree strongly preferred or equivalent experience required; completion of a high school diploma or GED is required.
• Fluency in Spanish and English.
• 6 months customer service experience, payer benefits experience (reimbursement, prior authorization, etc.), healthcare industry experience, or healthcare-related certification, license, or equivalent coursework is strongly preferred.

Physical Demands & Work Environment

• Regularly required to talk or hear.
• Frequent sitting for long periods of time.
• Use hands to type, handle, or feel.
• Reach with hands and arms.
• Typing speed of at least 35 words per minute with 97% accuracy.
• Minimal travel flexibility.

Why Work for Valeris?

• Comprehensive medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premiums.
• Additional health support, including telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Short-Term and Long-Term Disability coverage.
• Retirement savings plan with 100% match on the first 5% contributed, with immediate vesting.
• Paid Time Off (PTO) and Sick Leave.
• Opportunities for advancement.
• A challenging, stimulating work environment.
• A mission-driven, inclusive culture.

Equal Opportunity Employer

Valeris is committed to supporting the well-being and success of its team members and is an equal opportunity employer. The company does not accept unsolicited resumes from third-party recruiters. Any agency submitting resumes without a signed agreement will have their submissions returned.