Patient Care Coordinator

About the role

Join us as a Patient Care Coordinator at Wyoming Audiology & Hearing in Sheridan, WY. This role is the welcoming face of our clinic, focusing on managing the clinic, building patient relationships, understanding patients' hearing needs, and ensuring a smooth flow for a thriving, growing practice.

Responsibilities

• Greet and screen patients to determine how we can best support them.
• Answer questions about services and promotions.
• Spot potential leads and keep patient flow running smoothly.
• Manage scheduling, daily office tasks, and financial and administrative duties.
• Handle insurance verification, inventory, and patient records.
• Partner with clinic and home office teams to support operations.
• Assist with marketing efforts, events, outreach, and patient retention activities.
• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates, and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments, and insurance claim processing.
• Maintain all daily, weekly, and monthly reports and tracking documents. Respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation, and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Perform a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
• Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale.
• Open and close the office on a daily basis and ensure the reception area is well maintained.
• Provide training support for other location front office staff, as may be appropriate.

Requirements

• A minimum of 10 years of medical office management experience.
• Experience with front desk in the hearing industry is a plus.
• High school diploma or equivalent (GED).
• Front desk medical experience required.

Skills

• Strong computer skills.
• Experience with word processing and database software.
• Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population, including listening, sales, and problem-solving skills.
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Strong customer service orientation.
• Excellent organizational skills.
• Ability to manage multiple tasks within strict deadlines.
• Ability to input and track sales revenues and balance accounts daily and monthly.
• Detail oriented.

Physical Demands

• Ability to handle a busy office with interruptions, calls, walk-ins, and direct the flow of the office with efficiency and grace.
• Must be able to pick up after an interruption to complete tasks that require focus.
• Must be able to lift boxes up to 20 pounds.

Benefits

• 401(k) with matching.
• Health, dental, and vision insurance.
• Life insurance - employer paid.
• Option to purchase additional life insurance - AD&D.
• Critical Illness coverage.
• Hospital Indemnity.
• Short-Term Disability (STD) & Long-Term Disability (LTD).
• Paid time off.
• Employee discounts.

Pay

$19.00 - $21.00 an hour, commensurate with experience and qualifications. Monthly bonus opportunities.

Schedule

Full Time, Monday - Friday, 9:00 AM - 5:00 PM, no weekends.