Bilingual Financial Service Representative

About the role

We’re not just offering a job; we’re offering a launchpad for your success. Get a $2,500 bonus after joining our team, then score an extra $2,500 after 120 days when you secure your limited license insurance and show your skills in action. It’s a win-win that rewards your hard work from day one.

Responsibilities

• Deliver exceptional service to both new and existing customers, guiding them through the loan process with care and professionalism.
• Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
• Ensure compliance with all regulatory guidelines and company policies to protect customer information and company assets.

Qualifications

• A genuine desire to help others and provide top-tier service in every interaction.
• Confidence in promoting products and services that meet customer needs.
• Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Ability to think on your feet and offer creative solutions to customer challenges.
• Willingness to learn new systems and processes in a dynamic environment.
• A collaborative spirit with a desire to contribute to team success.

Benefits

• Paid Time Off
• Medical, Dental, Vision coverage
• Company match on 401(K) plan starting day one
• Access to the Employee Assistance Program
• Emergency Relief Fund
• Diversity and Inclusion Council
• Tuition Reimbursement
• Potential to earn through the Monthly Bonus Program