Bilingual Financial Service Representative

About the Role

As a Bilingual Financial Service Representative, you'll be at the heart of our customer experience—delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. This is more than just a job—it's a chance to grow your career, make a difference, and be rewarded for your success.

Responsibilities

• Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

Qualifications

• Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
• Sales Mindset: Confidence in promoting products and services that meet customer needs.
• Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
• Adaptability: Willingness to learn new systems and processes in a dynamic environment.
• Team Player: A collaborative spirit with a desire to contribute to team success.
• Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
• Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required—we'll train the right candidate!

Pay & Schedule

• Work Location: 932 N Green Bay Rd, Waukegan, IL 60085
• Hours: Full Time - Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs/peak seasons
• Hourly: $17.75 - $24.25

Benefits

• Paid Time Off
• Medical, Dental, Vision and other voluntary coverages
• 401(K) program with company match (eligible 30 days post hire, starting on the 1st of the month)
• Employee Assistance Program
• Emergency Relief Fund
• Diversity and Inclusion Council
• Tuition Reimbursement
• Leadership Development Programs
• Monthly Bonus Program eligibility