Patient Access Clerk/Scheduler

About the role

The Patient Access Clerk is responsible for verifying and updating patient demographic and insurance information, collecting necessary documentation, and scheduling patient appointments. This role ensures a smooth and efficient scheduling process while delivering excellent customer service to patients and providers. The patient access clerk plays a critical role in patient access, ensuring timely scheduling, verifying insurance eligibility, and providing necessary instructions to patients.

Requirements

• High school diploma or equivalent required.
• Previous experience in patient registration, scheduling, or a healthcare setting preferred.
• Proficiency with electronic health records (EHR) and scheduling systems preferred.
• Strong knowledge of medical terminology, insurance verification, and HIPAA compliance.
• Excellent communication, organizational, and multitasking skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks efficiently.

Benefits

Depending on eligibility, benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, wellness benefits with on-site fitness center, and a time off package to maintain a healthy home-work balance.

About us

Riverwood Healthcare Center is a 25-bed Critical Access hospital with three full-service clinics in Aitkin, McGregor, and Garrison. Riverwood has recently expanded its footprint in Aitkin with a state-of-the-art surgical center. Just two hours from the Minneapolis-St. Paul metro, this is an opportunity to live and work where others play in the heart of Minnesota’s Northwoods and beautiful lakes country. Enjoy access to an abundance of natural wonders, including lakes, rivers and streams, state parks, wildlife refuges, and ATV and bike trails for all your outdoor recreational activities.