Overnight Front Desk - Night Auditor

Responsibilities

• Maintain all areas of the front desk; keep it clean and organized.
• Respond promptly to any guest inquiries or complaints.
• Take the initiative to greet guests in a friendly and warm manner.
• Assist in maintaining a clean and welcoming environment.
• Complete daily checklist ensuring that all billing issues are resolved.
• Ensure that rooms are listed in the computer as dirty for housekeeping to clean.
• Assist in setting up breakfast daily.
• Explain various hotel amenities such as free breakfast, fitness center, etc. to guests.
• Document any new commercial customer checking in to potentially open a new account.
• Offer alternate solutions if guest demands cannot be met.
• Cover other areas of the hotel as needed.
• Document any guest accidents by completing the accident report form.
• Document and pass along any reported complaints.
• Other duties as assigned.

Requirements

• High School diploma or GED required.
• Previous experience in hospitality preferred.
• Customer service experience required.
• Experience handling cash, credit card procedures, and basic math concepts.
• Attention to detail and strong organizational skills.
• Knowledge of the hotel layout, amenities offered, and all procedures.
• Familiarity with the local geographic area, businesses, services, major highways/streets, and community events.

About the Company

Kana Hotel Group's mission is to be one of the most admired and service-quality-driven hotel companies in the industry. We aim to create an atmosphere of friendly employee behavior and deliver the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company.

As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as its services. In return, you will be given opportunities to grow and advance in your career.