Night Auditor- Front Desk

Responsibilities

• Perform all nightly audit functions for the front office and each outlet of the hotel.
• Review room and tax postings on the computer or register for accuracy, immediately correcting any errors.
• Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation, and other related computer maintenance (if applicable).
• Understand, know, and follow the management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including:
  • Check-ins and check-outs
  • Payments and reservations
  • PBX operation
  • Answering calls within 3 rings
• Treat guests promptly, warmly, courteously, and professionally.
• Provide accurate and clear directions to room locations.