Front Desk - Night Auditor

About the role

Located just off I-90 near the Gorge Amphitheatre, Holiday Inn Express – George serves as the premier hospitality destination in Central Washington for concertgoers, leisure travelers, and business guests. Our hotel offers modern accommodations, complimentary hot breakfast, a fitness center, and convenient access to local wineries, outdoor recreation, and the Columbia River. As part of the IHG Hotels & Resorts family, we are dedicated to delivering exceptional guest experiences while maintaining the highest standards of service and hospitality.

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers not already in-house
• Check in and check out guests efficiently and courteously
• Explain and provide any promotional items to each guest checking in
• Respond promptly to guest inquiries or complaints and offer alternate solutions when appropriate
• Complete nightly audit procedures to balance daily revenue and reconcile accounts
• Cover other hotel areas as needed, including breakfast setup, lobby upkeep, or guest assistance
• Document guest accidents or incidents using the appropriate report forms
• Record maintenance issues and safety concerns in the maintenance log
• Maintain a clean, organized, and professional front desk area
• Take the initiative to greet guests in a friendly and welcoming manner
• Ensure compliance with all IHG brand and company policies
• Perform other duties as assigned

Qualifications

• A High School Diploma/GED is required
• Previous hospitality or customer service experience is preferred
• Strong attention to detail and organization skills are essential
• Experience handling cash, credit card procedures, and basic math concepts is necessary
• Proficiency in multitasking and problem-solving is required
• The ability to work independently with minimal supervision is important
• Availability to work overnight shifts, weekends, and holidays is mandatory