Overnight Front Desk (Auditor - Full-Time)

Role Overview

The Overnight Front Office Host plays a crucial role in overseeing night audit duties, managing guest registrations, and providing exceptional customer service. The position requires strong interpersonal skills, attention to detail, and the ability to handle a fast-paced environment.

Responsibilities

• Oversee night audit duties including checking and correcting the guest ledger, ensuring all payments are collected.
• Perform front desk duties such as checking guests in and out, collecting payment, and upselling room upgrades.
• Answer guest questions and provide suggestions, and coordinate with the engineer and security guard on duty to address guest requests and calls.
• Handle guest registration process and communicate hotel services and promotions.
• Process forms of payment, respond to guest inquiries, and upsell hotel rooms.
• Other duties may include coordinating with maintenance staff and handling other administrative tasks.

Requirements

• A true desire to satisfy the needs of others.
• Hotel Front Desk experience preferred.
• Capable of standing for long periods of time.
• Able to work efficiently and independently with minimal supervision.
• Unafraid of customer service-related tasks and responsibilities.
• Takes pride in a job well done.
• Must be able to work overnight and a flexible schedule, including weekends and holidays.
• A fun and energized person committed to delivering a high level of customer service.

Qualifications

• A team player with a good portion of personality.
• Enthusiasm and a hands-on mentality.
• A true representative of the company to customers, employees, and the public.
• A team player with a hands-on mentality and a love for hospitality.
• A true support for our customers.

Pay and Benefits

General Perks: Entry to the Hyatt Family, 12 free nights at Hyatt hotels globally every year, 20% discounts at F&B outlets, affordable medical, dental, and vision coverage, uniform provided, laundry services, free COTA bus pass, discounted monthly parking passes, family events and recognition celebrations, access to Headspace app for mental wellbeing, hotel gym access, social and community activities, regular check-in conversations with managers, on-property and online training opportunities, education assistance of up to $1,000 per year toward personal growth and development.

Schedule

The Overnight Front Office Host works a flexible schedule, including weekends and holidays.