Optometry Appointment Scheduler - Call Center (Full-time, On-site)

Job Details

Location: Fort Wayne, IN

About the role

Join our team and play a key role in ensuring exceptional patient experiences while supporting the success of our optometric practice. This is a call center/medical office environment, so every day you'll balance professionalism, compassion, and organization.

Responsibilities

• Greet patients in a friendly, professional manner and manage phone communications
• Follow up on missed or cancelled appointments and triage patient needs to schedule appropriately
• Educate patients on their appointments and insurance eligibility
• Collect and enter accurate patient demographic data into our electronic health record
• Support exam staff by recognizing the exam process and recording details accurately
• Optimize schedules and help the practice run efficiently
• Maintain a high standard of service and quality care with every patient interaction

Requirements

• A high school diploma or equivalent
• Excellent communication skills in person, by phone, and in writing
• Strong organizational skills and attention to detail
• Dependable, self-motivated, proactive, and adaptable in a fast-paced environment

Qualifications

• Previous medical office experience preferred
• Proficient with EHR and optometric medical terminology

Skills

• Excellent communication skills
• Strong organizational skills
• Attention to detail
• Dependability
• Self-motivation
• Proactivity
• Adaptability

Benefits

Competitive hourly wage based upon experience

Career growth & wage increase opportunity through our company-sponsored Career Development Program

Work Environment: Sedentary work, primarily sitting Requires talking, hearing, and visual acuity to ensure accuracy and thoroughness