Vision Clinic Appointment Scheduler - Call Center (Full-time, On-site)

Job Summary

Join our team as a Scheduling Coordinator in a call center/medical office environment. Help ensure exceptional patient experiences and support the success of our optometric practice. Ideal for those who enjoy talking to people, keeping systems in order, and making patients feel cared for.

Locations

• Fort Wayne, IN
• Maumee, OH
• Wabash, IN

What We Offer

• Competitive hourly wage based upon experience
• Benefits, including Medical, Dental, Vision, and 401(k)
• Paid Holidays + 2 Floating Holidays
• PTO

What You’ll Do

• Greet patients in a friendly, professional manner and manage phone communications
• Follow up on missed or cancelled appointments and triage patient needs to schedule appropriately
• Educate patients on their appointments and insurance eligibility
• Collect and enter accurate patient demographic data into our electronic health record
• Support exam staff by recognizing the exam process and recording details accurately
• Optimize schedules and help the practice run efficiently
• Maintain a high standard of service and quality care with every patient interaction

Minimum Qualifications

• A high school diploma or equivalent
• Excellent communication skills in person, by phone, and in writing
• Strong organizational skills and attention to detail
• Dependable, self-motivated, proactive, and adaptable in a fast-paced environment

Preferred Qualifications

• Previous medical office experience
• Proficient with EHR and optometric medical terminology