Patient Scheduler, On-site Call Center, Full Time

About the role

The Patient Scheduler delivers quality customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth.

Responsibilities

• Interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.
• Delivers quality customer service by answering incoming phone calls or contacting patients by phone to determine exam time.
• Screens and verifies information to ensure accuracy when scheduling exams.
• Manages high call volumes to ensure best possible customer service by properly educating the patient on exam preparation and answering questions.
• Utilizes multiple computer applications, scheduling software, and network drives to schedule multiple exams within multiple modalities and entities across the UHealth system.
• Uses intermediate medical terminology and accurate scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
• Captures all required information from the referring physician or patient for the exam when scheduling exams.
• Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, or obtain necessary implant information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Qualifications

• Education: High School diploma or equivalent
• Certification and Licensing: Not Applicable
• Experience: Minimum 1 Years Of Relevant Experience
• Knowledge, Skills and Attitudes: General knowledge of office procedures and operations. Skill in data entry with minimal errors. Ability to accurately prepare and maintain records, files, reports and correspondence. Ability to communicate effectively in both oral and written form. Ability to understand and follow instructions. Ability to process and handle confidential information with discretion.

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Pay

Pay Grade: U4

Schedule

Monday to Friday Day Shift only, schedule may vary