Patient Scheduler 3, Full Time
Core Job Functions
Oversees scheduling workflow of all departmental patient schedulers.
Provides daily pending orders and scheduling reports to manager.
Provides first available reports on a weekly basis or as needed to manager.
Trairs diagnostic technologist worklist schedule on a daily basis to ensure there are no discrepancies on the schedule.
Works with EGAIN web-based system to constantly monitor phone volumes and agents for daily quality assurance.
Performs quality assurance checks on calls and provide individual reports for each assigned agent on a weekly basis.
Aids supervisor with the introduction and implementation of new techniques and procedures for scheduling, ensuring all staff are competent.
Aids supervisor in conducting performance improvement meetings concerning scheduling workflows.
Aids supervisor in maintaining proper scheduling staffing levels.
Provides leadership, education, and orientation to all new scheduling staff.
Acts as a role model for all patient schedulers and supports all managerial decisions by promoting a team effort and open lines of communications.
Aids the supervisor with employee performance evaluations on a weekly and yearly basis.
Safeguards departmental guidelines for consistency.
Provides STAT overbook slots for all radiology modalities to all patient schedulers.
Edits database and software templates as needed when leadership is unavailable.
Core Qualifications
- Education: High School diploma or equivalent
- Experience: Minimum 3 Years Of Relevant Experience
- Knowledge, Skills and Attitudes:
- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
- Teamwork: Ability to work collaboratively with others and contribute to a team environment.
- Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
- Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.