Patient Scheduler 3, Imaging Services, Full -Time

About the role

The Patient Scheduler 3 (U) is responsible for delivering quality customer service by communicating with patients over the phone to provide necessary information and coordinate and schedule diagnostic therapy and other procedures/treatments for UHealth.

Responsibilities

• Communicates with patients over the phone to determine exam time.
• Screens and verifies information to ensure accuracy when scheduling exams.
• Manages high call volumes to ensure best possible customer service by properly educating the patient on exam preparation and answering questions.
• Utilizes multiple computer applications, scheduling software, and network drives to schedule multiple exams within multiple modalities and entities across the UHealth system.
• Uses intermediate medical terminology and accurate scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
• Captures all required information from the referring physician or patient for the exam when scheduling exams.
• Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, or obtain necessary implant information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Requirements

• Minimum 1 years of relevant experience.
• Preferred call center experience.

Qualifications

• Education: High School diploma or equivalent.
• Certification and Licensing: Not applicable.
• Knowledge, Skills and Attitudes:
  • General knowledge of office procedures and operations.
  • Skill in data entry with minimal errors.
  • Ability to accurately prepare and maintain records, files, reports and correspondence.
  • Ability to communicate effectively in both oral and written form.
  • Ability to understand and follow instructions.
  • Ability to process and handle confidential information with discretion.

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Pay

Competitive salary offered.

Schedule

Full-time (40 hrs. M-S - 5 Days), flexible, volume-based schedule 7AM-6PM Days, evenings (depending on availability) occasional on call weekends may be required.