Patient Scheduler 2, Radiology, Full Time

Scheduling Complex Interventional Radiology Procedures

Utilize multiple computer applications, scheduling software (i.e. EPIC/UChart/Radiant), network drives to schedule multiple procedures and appointments within multiple departments and entities (i.e. Kendall, Plantation, Lennar, UMH, ABLEH, DFB, UMHC).

Use intermediate and complex medical terminology and precise scheduling protocols to ensure compliance.

Clock in and out processes and timing as required by the physician and facility for special procedures.

Obtain information from the referring physician or patient as required for the exam such as: medical history and document in Uchart (i.e. inquire if patient has history of renal failure/disease, diabetic, chemotherapy, allergies, etc).

Notify appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.

Obtain order form via email or fax prior to scheduling an appointment.

Verify that the radiology order form obtains patients name, DOB, MRN, specific type of test(s) ordering, patient’s diagnosis (ICD-9 code), brief description of patient’s signs and symptoms, ordering practitioner’s signature (Stamp signatures will not be accepted), and unique National provider identification number (NPI).

Notify on-site insurance verifiers via email of any same day or next day appointments. Inform patient of any pending authorization.

Scan patient’s external orders in Uchart or link to the accession number with any additional necessary documentation (i.e. operative reports, clearance forms, previous reports).

Use AIDET as per our standard policy (Acknowledge, Introduce, Duration, Explain, Thank you)

Notify referring physician of rescheduled appointment and no-show patients.

Schedule callbacks requested by radiologists for next available appointment.

Work the Physicians order queue in Uchart daily. Schedule appointment for next available or date and time patients request, if permissible.

Supervision Received

Nurse Specialist Supervision Exercised: None

Minimum Qualifications (Essential Requirements)

• High School diploma or equivalent education is required and one (1) year experience in an outpatient clinic setting, outpatient department or admitting department.
• Possess knowledge of medical terminology.
• Ability to operate computer terminal, retrieving and inputting information, as required accurately.
• Ability to communicate effectively in verbal and written form.
• Ability to communicate well with physicians, radiologists, and other professionals.
• Excellent customer service skills. Pleasant personality and speaking voice essential for call center.
• Ability to work under a high level of stress with time constrains while maintaining composure and sensitivity to each patient’s individual situation.
• Ability to interact and assist patients of all ages and patients with special needs.
• Proficiency computer skills to include MS Office, Excel, and Word, Outlook and Access and other operating systems as needed.

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

About the Role

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff