Patient Scheduler 3, Vascular Lab, Full-Time

About the role

Oversees scheduling workflow of all departmental patient schedulers.

Provides daily pending orders and scheduling reports to manager.

Trairs diagnostic technologist worklist schedule on a daily basis to ensure there are no discrepancies on the schedule.

Works with EGAIN web-based system to constantly monitor phone volumes and agents for daily quality assurance.

Performs quality assurance checks on calls and provide individual reports for each assigned agent on a weekly basis.

Aids supervisor with the introduction and implementation of new techniques and procedures for scheduling, ensuring all staff are competent.

Aids supervisor in conducting performance improvement meetings concerning scheduling workflows.

Aids supervisor in maintaining proper scheduling staffing levels.

Provides leadership, education, and orientation to all new scheduling staff.

Acts as a role model for all patient schedulers and supports all managerial decisions by promoting a team effort and open lines of communications.

Aids the supervisor with employee performance evaluations on a weekly and yearly basis.

Serves as a point of contact for STAT overbook slots for all radiology modalities to all patient schedulers.

Edits database and software templates as needed when leadership is unavailable.

Responsibilities

• Provides daily pending orders and scheduling reports to manager.
• Trairs diagnostic technologist worklist schedule on a daily basis to ensure there are no discrepancies on the schedule.
• Works with EGAIN web-based system to constantly monitor phone volumes and agents for daily quality assurance.
• Performs quality assurance checks on calls and provide individual reports for each assigned agent on a weekly basis.
• Aids supervisor with the introduction and implementation of new techniques and procedures for scheduling, ensuring all staff are competent.
• Aids supervisor in conducting performance improvement meetings concerning scheduling workflows.
• Aids supervisor in maintaining proper scheduling staffing levels.
• Provides leadership, education, and orientation to all new scheduling staff.
• Acts as a role model for all patient schedulers and supports all managerial decisions by promoting a team effort and open lines of communications.
• Aids the supervisor with employee performance evaluations on a weekly and yearly basis.
• Serves as a point of contact for STAT overbook slots for all radiology modalities to all patient schedulers.
• Edits database and software templates as needed when leadership is unavailable.

Qualifications

• Education: High School diploma or equivalent.
• Certification and Licensing: Not applicable.
• Experience: Minimum 3 years of relevant experience.
• Knowledge, Skills and Attitudes: Skill in completing assignments accurately and with attention to detail; Ability to lead, motivate, develop and train others; Ability to recognize, analyze, and solve a variety of problems; Ability to communicate effectively in both oral and written form; Ability to work independently and/or in a collaborative environment; Ability to process and handle confidential information with discretion.

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Pay

Competitive salary.

Schedule

Full-time, 40 hours per week, Monday through Friday.