Surgical/Heart & Vascular Scheduler Full Time

Responsibilities

• Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlists management assistance as appropriate, identifies opportunities to improve the patient experience.
• Arrives/departs activities of patient at any Patient Access location or department and performs point of service activities, collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures.
• Communicates with patients regarding patient flow and wait times – keeps manager aware of potential issues as they arise.
• Issues referrals and obtains pre-authorizations for patients as required and as per protocol.
• Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment (including how to collect a copay) or referral.
• Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols.
• Stays current with communications from the Patient Access Management Team while remaining flexible and readily adopts new processes and engages in practice operation changes.
• Captures and follows established downtime procedures for registration.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Qualifications

• H.S. Diploma/GED (Required)
• 2+ years medical office experience or 2 years of customer service experience. (Advanced degree may be considered in lieu of experience.)
• Associate of Arts or Science (Preferred)