Call Center - Patient Scheduler (On-site, Full-time)

About the role

We are seeking a friendly, detail-oriented Scheduling Coordinator to join our optometric practice. This role involves greeting patients, managing phone communications, following up on missed or cancelled appointments, educating patients on their appointments, collecting and entering accurate patient data, optimizing schedules, and maintaining high standards of service.

Responsibilities

• Greet patients in a friendly, professional manner and manage phone communications
• Follow up on missed or cancelled appointments and triage patient needs to schedule appropriately
• Educate patients on their appointments and insurance eligibility
• Collect and enter accurate patient demographic data into our electronic health record
• Support exam staff by recognizing the exam process and recording details accurately
• Optimize schedules and help the practice run efficiently
• Maintain a high standard of service and quality care with every patient interaction

Requirements

• A high school diploma or equivalent
• Excellent communication skills in person, by phone, and in writing
• Strong organizational skills and attention to detail
• Dependable, self-motivated, proactive, and adaptable in a fast-paced environment

Qualifications

• Previous medical office experience preferred
• Proficient with EHR and optometric medical terminology

Skills

• Excellent interpersonal and communication skills
• Strong organizational and time management skills
• Attention to detail and accuracy
• Ability to multitask and prioritize tasks effectively

Benefits

Competitive hourly wage based upon experience

Career growth & wage increase opportunity through our company-sponsored Career Development Program

Pay

Competitive hourly wage based upon experience

Schedule

Sedentary work, primarily sitting

Requires talking, hearing, and visual acuity to ensure accuracy and thoroughness