Patient Access Scheduler - Call Center

About the role

Help patients receive world-class care at Maryland's premier medical institution. Deliver exceptional customer service to our patients via inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services. Create connections with patients while working with an exceptional, multi-disciplinary team. Coordinate intricate appointment scheduling using online software.

Responsibilities

• Help patients receive world-class care at Maryland's premier medical institution.
• Deliver exceptional customer service to our patients via inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services.
• Create connections with patients while working with an exceptional, multi-disciplinary team.
• Cook intricate appointment scheduling using online software.

Requirements

• 2+ years of experience in medical office, hospital, medical call center or similar customer service environment
• High school diploma or GED
• Passion for helping others
• Ability to think quickly and problem solve
• Ability to talk and type simultaneously, with excellent verbal and written communication skills.

Qualifications

• High school diploma or GED
• Passion for helping others
• Ability to think quickly and problem solve
• Ability to talk and type simultaneously, with excellent verbal and written communication skills.

Skills

• Experience in medical office, hospital, medical call center or similar customer service environment
• Excellent verbal and written communication skills
• Problem-solving ability
• Ability to multitask and manage multiple appointments

Benefits

• Medical, Dental, and Vision Insurance
• Retirement Savings Plan with employer contribution
• Generous Paid Time Off & Paid holidays
• Employee and Dependent Tuition Assistance benefits
• Health and wellness programs

Pay

Minimum 18.87/hour - Maximum 31.15/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

Schedule

Hours are Monday-Friday, 8am-5pm. After training onsite in Middle River or Baltimore, MD, you will work in office 1-2 days per month!