Call Center Patient Scheduler

About the role

This position is located in our corporate office in a call center setting. Spanish-speaking and previous call center experience a plus. This is an in-office, full-time days position.

Responsibilities

• Provide excellent customer service to patients by capturing a high volume of phone calls and scheduling them efficiently and accurately.
• Support the overall administrative functions of the office with the end goal of keeping the schedules filled and ensuring patient satisfaction.
• Maintain excellent phone etiquette and tone.
• Ensure calls are answered within 2 to 3 rings max.
• Keep call hold times to a minimum wait time.
• Responsible for knowledge of EMR software, data entry, and scheduling techniques.
• Responsible for knowledge of dermatology procedures, scheduling and time requirements.
• Adequately adhere to specific guidelines for patient scheduling.
• Communicate with supervisor regarding scheduling problems or concerns.
• Accurately collect and enter patient information including name, date of birth, social security #, demographics, contact phone numbers, and referral source (how they heard about us).
• Obtain accurate new and/or established insurance information and verification that insurance is active and if a referral/auth is needed for the appointment.
• Ensure insurance referrals/auths are in place prior to scheduled appointments.
• Confirm all patient appointments and ensure all patient information is accurate and updated.
• Communicate with offices concerning same day add on appointments, cancellations and/or rescheduled appointments.
• Fills first available and empty appointment slots on a daily basis.

Qualifications

• High school diploma, AA degree or higher.
• Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills.

Skills

• Initiative and responsibility.
• Detail oriented.
• Prioritizes and can perform multiple tasks.
• Adapts to change.
• Attends all team meetings and mandatory in-service training/education.
• Confidentiality and documentation accuracy.
• Compliance with federal and state health care legislation and regulations; OSHA, HIPPA, and CLIA.
• Recognizes and respects cultural diversity.
• Professional, pleasant telephone technique.
• Medical terminology.
• Treatment of all patients with compassion, empathy, and mutual respect.
• Works as a team player.
• Treats all staff in a professional and respectful manner.
• Professional manner and image.
• Attendance and punctuality adherence.
• Time clock procedures adherence.

Benefits

Compensation Range: $17 USD - $19.50 USD