Patient Scheduler

About the role

This is a Thursday through Monday work week, 9:00 to 5:30. The Patient Scheduler is responsible for scheduling clinical staff to visit patients. This may include Option Care Nursing, Subcontracted Nursing, and Network Nursing. Works closely with the pharmacy, nursing, and warehouse to determine schedule needs and availability to ensure appropriate patient care. Performs other duties as required by Nurse Manager, Area Director of Nursing, and/or Director of Operations.

Responsibilities

• Ensures appropriate staffing is arranged for all patient care.
• Captures, monitors, and schedules patient care across all clinical areas.
• Contacts patients and clinicians to schedule and confirm deliveries and visits.
• Responsible for interpreting physician’s orders and scheduling according to orders.
• Completes tasks and runs reports in required platforms.
• Coordinates scheduling needs with staffing availability.
• Ensures management is aware of staffing needs and requirements.
• Facilitates patient complaints or issues to appropriate department.
• May need to perform clerk functions in addition to scheduling functions in the absence of a clerk.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
• Accepts other responsibilities and duties that may be assigned.

Supervisory Responsibilities

No

Basic Education and/or Experience Requirements

• A high school diploma or equivalent.
• At least 1 year of previous scheduling experience.
• At minimum, 1 year of experience in a general office administration setting or a similar fast-paced environment.

Basic Qualifications

• Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports) to various audiences (work group, team, company management, external clients).
• Basic level skill in Microsoft Word 2003 or later (for example: creating documents, entering and formatting text, page layouts, creating tables, and adding graphics).
• Basic level skill in Microsoft Excel 2003 or later (for example: creating worksheets, entering data, creating basic formulas, working with cells and rows).
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Preferred Qualifications & Interests (PQIs)

• Previous home healthcare experience.
• Familiarity with electronic scheduling platform.
• 2 years of experience in a general office administration setting or similar fast-paced environment.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time Off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Pay Range

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.