Vision Clinic Appointment Scheduler - Call Center (Full-time, On-site)

Job Summary

Join our team as a Scheduling Coordinator in our call center/medical office environment. You'll greet patients, manage phone communications, follow up on missed or cancelled appointments, educate patients on their appointments, collect and enter accurate patient data, optimize schedules, and maintain high standards of service.

About the Role

This role plays a crucial part in ensuring exceptional patient experiences and supports the success of our optometric practice. It's a friendly, detail-oriented position that requires balancing professionalism, compassion, and organization.

What We Offer

• Competitive hourly wage based upon experience
• Benefits, including Medical, Dental, Vision, and 401(k)
• Paid Holidays + 2 Floating Holidays
• Paid Time Off (PTO)

What You’ll Do

• Greet patients in a friendly, professional manner and manage phone communications
• Follow up on missed or cancelled appointments and triage patient needs to schedule appropriately
• Educate patients on their appointments and insurance eligibility
• Collect and enter accurate patient demographic data into our electronic health record
• Support exam staff by recognizing the exam process and recording details accurately
• Optimize schedules and help the practice run efficiently
• Maintain a high standard of service and quality care with every patient interaction

Minimum Qualifications

• A high school diploma or equivalent
• Excellent communication skills in person, by phone, and in writing
• Strong organizational skills and attention to detail
• Dependable, self-motivated, proactive, and adaptable in a fast-paced environment

Preferred Qualifications

• Previous medical office experience
• Proficient with EHR and optometric medical terminology