Office Coordinator

About the Role

This position supports the department with a focus on clinical, operational, and administrative excellence in a behavioral health hospital setting.

Responsibilities

• Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use
• Maintains the programming schedule per therapist dictation
• Supports with charge reconciliation and data entry as required
• Assists with patient group assignments and coordination efforts
• Provides impeccable customer service to patients, families, referral sources, and stakeholders
• Supports vital signs and UDS (Urine Drug Screen) capture as needed
• Completes DCAR (Daily Census and Activity Report) reporting accurately and timely
• Organizes and files paperwork
• Maintains staff schedules and ensures adequate program staffing
• Monitors and records attendance, including tardiness and absences
• Communicates with the treatment team to ensure chart compliance
• Interfaces with others to ensure completion of physician follow-ups from CPE (Clinical Progress Evaluations)
• Manages Family Session Schedules as required by the program
• Works with the business office and utilization review department to ensure payment for services
• Performs pre-certifications and concurrent reviews
• Develops relationships with payer sources
• Interfaces with the UR (Utilization Review) department to ensure service coverage for patients
• Maintains positive working relationships with referral sources, community agencies, and organizations
• Maintains program and patient information/data to create reports, census, and assist the Business Office in reporting
• Schedules CPEs, nursing assessments, H&P (History & Physical), and psychosocial assessments with appropriate clinicians per required timeframe
• Schedules or completes UDS collections, including random screenings
• Ensures orders are obtained for patients prior to starting services (as applicable)
• Actively participates in the therapist's discharge planning needs
• Creates appointments, initiates follow-up care processes, and completes interfacing with organizations as directed
• Cross-trains and supports various outpatient functions including PCA (Patient Care Advocate), transportation, and financial counseling
• Conducts appointment reminder calls
• Collects copays and deductibles as applicable
• Manages organizational tools to ensure efficient operations, including bed boards, group room assignments, treatment team schedules, and flash reports
• Performs other responsibilities and duties assigned by leadership

Requirements

• High School Diploma or GED preferred
• CPR and De-escalation certification required or must be obtained within 30 days of hire

Benefits

• Multiple levels of medical, dental, and vision coverage, with medical plans starting at $10 per pay period
• Tailored benefit options for part-time and PRN employees
• Financial protection: Life, accident, critical illness, and hospital indemnity insurance
• Short- and long-term disability coverage
• Paid family leave and paid time off (PTO)
• Higher education and certification tuition assistance
• Loan assistance
• 401(k) retirement package with company match
• Employee well-being programs: Free gym memberships, virtual care appointments, mental health services, and discount programs
• Professional development: Ongoing learning and career advancement opportunities

About Us

Westpark Springs is a behavioral health hospital offering exceptional care to the Texas community for over 10 years. We are accredited by The Joint Commission and recognized for the Psych Armor Certification. As part of Lifepoint Health, we are driven by a mission to make communities healthier through a diversified healthcare delivery network spanning 29 states.