Office Coordinator

About the role

This position involves a variety of administrative and receptionist tasks, including greeting clients and visitors, answering phones, taking messages, scheduling appointments, and handling difficult customer service interactions.

Responsibilities

• Meets and greets clients and visitors
• Answers phones, forwards calls, takes and delivers messages
• Checks in clients, collects payments, documents payments, notifies clinicians
• Reconciles cash drawer
• Schedules client appointments
• Copies, sorts, and delivers mail
• Sends and receives/facilitates delivery of faxes
• Reviews and documents client intake forms
• Handles difficult customer service interactions
• Enters various client data in electronic information systems
• Enters program-specific data in various databases
• Scans and archives legal health records
• Processes disability requests, releases of information, subpoenas, and court orders
• Generates correspondence to requestors of information
• Performs quantitative analyses of legal health records
• Types from various sources, performs data entry, generates purchase requisitions, takes minutes of meetings
• Maintains business systems and processes, evaluates and resolves issues, recommends improvements
• Runs and assesses validity of reports, takes action on results, coordinates maintenance and repair requests
• Completes service corrections, participates in planning/budgeting processes
• Maintains petty cash account, orders supplies, monitors inventory
• Serves as liaison to HR, Payroll, and Accounts Receivable

Requirements

• High School diploma or equivalent
• Up to eighteen months of education or training beyond high school in Personnel Administration or Office Administration or a related field, preferred
• Three to four years’ administrative experience using basic secretarial skills