New Home Assistant

About the role

Responsible for assisting New Home Advisors in optimizing new home sales and the customer experience in assigned communities while gaining the knowledge and experience necessary to potentially promote into a full New Home Advisor position.

Responsibilities

• Greets and engages visitors to establish relationships and assists New Home Advisors to determine visitor needs and customer preferences, utilizing the Company’s selling philosophy and training materials.
• Provides information about the community, builder/Company, brand, and individual homes, emphasizing key selling messages and the unique customer value proposition.
• Provides brochures, maps, mortgage information, price sheets, and any other information required.
• Assists New Home Advisors to ensure visitors are accompanied through sales office, models, and inventory homes, and questions are appropriately answered.
• Provides timely and consistent follow-through with customers from initial contact through closing and post-closing activities.
• Stays abreast of all community and product knowledge required to answer customer questions.
• Assists New Home Advisors with all administrative aspects of the sales office including, but not limited to, answering phones, scheduling appointments, pre-qualifying customers, preparing purchase and sale contracts, filing, handling reservations, preparing escrow documentation, distributing buyer notices, event planning, coordinating maintenance of sales office/center and opening/closing the sales office/center and model homes.
• Enters information into the Company’s Customer Relationship Management (CRM) system (at least daily), documents daily traffic and assists New Home Advisors with reports and information summaries to management.
• Attends all sales meetings and trainings as required.

Requirements

• High School diploma or equivalent certification required.
• A minimum of 3 years of previous sales experience is preferred.
• Knowledge of sales programs, policies, and procedures.
• Proficient in Microsoft applications, including Word, Excel, and Outlook.
• Excellent written and verbal communication skills.

Physical Requirements

• Position requires sitting, walking, standing, and project onsite surveying (standing, climbing stairs/ladders, etc.).
• May require occasional driving of customers from the sales office to community lots.
• Environmental conditions vary depending on weather, stage of production, and where work takes place. Some of the following conditions apply at various times: hot, cold, wet, dry, muddy, humid, windy, calm, bright, dark, noisy, dusty, poor lighting, poor ventilation, temperature variations, fog, and rain.
• Airborne particles such as wood dust, drywall dust, etc. are common in the field environment.