New Home Assistant

Position Highlights

Responsible for assisting New Home Advisors in optimizing new home sales and the customer experience in assigned communities.

Position Responsibilities

• Greets and engages visitors to establish relationships and assists New Home Advisors to determine visitor needs and customer preferences, utilizing the Company’s selling philosophy and training materials.
• Provides information about the community, builder/Company, brand, and individual homes, emphasizing key selling messages and the unique customer value proposition.
• Provides brochures, maps, mortgage information, price sheets, and any other information required.
• Affords visitors to the sales office, models, and inventory homes, and questions are appropriately answered.
• Provides timely and consistent follow-through with customers from initial contact through closing and post-closing activities.
• Stays abreast of all community and product knowledge required to answer customer questions.
• Affords assistance to New Home Advisors with all administrative aspects of the sales office including, but not limited to, answering phones, scheduling appointments, pre-qualifying customers, preparing purchase and sale contracts, filing, handling reservations, preparing escrow documentation, distributing buyer notices, event planning, coordinating maintenance of sales office/center and opening/closing the sales office/center and model homes.
• Enters information into the Company’s Customer Relationship Management (CRM) system (at least daily), documents daily traffic and assists New Home Advisors with reports and information summaries to management.
• Other duties as assigned.

Position Qualifications

• A High School diploma or equivalent certification required.
• A minimum of 1 year of previous new home sales experience is preferred.
• A Real estate license preferred.
• Current working knowledge of homebuilding and the residential real estate industry.
• Knowledge of sales programs, policies, and procedures.
• Proficient in Microsoft applications, including Word, Excel, and Outlook.

Physical Requirements

Position requires sitting, walking, standing, and project onsite surveying (standing, climbing stairs/ladders, etc.). May require occasional driving of customers from the sales office to community lots.

Environmental Conditions

Environmental conditions vary depending on weather, stage of production, and where work takes place. Some of the following conditions apply at various times, hot, cold, wet, dry, muddy, humid, windy, calm, bright, dark, noisy, dusty, poor lighting, poor ventilation, temperature variations, fog, and rain. Airborne particles such as wood dust, drywall dust, etc. are common in the field environment.

Want to Know More?

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Tri Pointe Homes is committed to building a diverse and talented team to help us achieve our goals.

Please note that due to operational constraints, we are unable to consider applicants who require visa sponsorship (e.g., H1B, OPT) for this position.

This policy applies uniformly to roles where sponsorship cannot be accommodated to ensure consistency and fairness in our hiring process.

We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.