Member Service Hybrid Agent (Johnson Ferry)

About the role

The Hybrid Member Service Agent (MSHA) position blends the responsibilities of a Teller and a Member Service Agent. This role is fully onsite at the branch, given its hands-on, member-facing nature. Watch these videos to learn more:

• Day In The Life Of A Teller
• Day In The Life Of A Member Service Agent

At Delta Community Credit Union, we value talent, encourage growth, and prioritize community. This role requires detailed product and credit report knowledge, high-quality sales performance, and exceptional member satisfaction.

Responsibilities

• Provide superior service to members and guests, ensuring a positive credit union image through accurate account handling.
• Process various transactions, including deposits, withdrawals, check cashing, mortgage payments, and loan payments.
• Assist in other branch areas as needed, including opening, closing, and maintaining member accounts.
• Educate members on digital banking solutions such as mobile, online, Zelle, and ATM.
• Identify financial needs and cross-sell products and services with integrity.
• Process consumer loan applications, including reviewing and analyzing applications and supporting documents.
• Possess general knowledge of IRA and HSA contributions and distributions.
• Identify and report suspicious activity, including fraud, money laundering, elder abuse, and other financial crimes.
• Identify and prevent fraudulent documentation or identification.
• Serve as a Notary Public, as directed by management.
• Maintain daily branch balance reporting and dual control protocols.
• Assist management with daily opening, closing, and operational duties.
• Cover concierge desk duties as assigned.
• Process and balance monetary transactions while maintaining security of cash drawer and negotiable instruments.
• Complete Shared Branching transactions, including deposits, withdrawals, and loan payments.
• Scan checks and negotiable instruments for processing.
• Meet balancing standards consistently with a high level of accuracy and security.
• Develop and maintain credit union relationships, demonstrating knowledge of Delta Community products and services.
• Be flexible in daily work schedule, including relieving multiple branch offices in the Atlanta area and working Saturdays.

Requirements

• Must be legally authorized to work in the United States without employer sponsorship.
• High School Diploma or equivalent.
• 1+ years’ customer service and/or sales experience.
• 6+ months’ cash handling experience.
• Ability to perform mathematical calculations and work accurately with numbers.
• Comfortable working with little to no supervision in a fast-paced environment.
• Must be able to sit/stand approximately 8 hours a day.
• Flexible in relieving multiple branch offices and willing to work Saturdays.
• Complies with all Credit Union policies and procedures, including Bank Secrecy Act regulations.

Preferred Qualifications

• Associate's degree in Finance or related field.
• 1+ years’ Teller experience.
• 1+ years’ credit union or financial services experience.
• 1+ years’ loan experience.
• Notary Public certification.
• Bilingual (Spanish).
• Symitar experience.
• Knowledge of Delta Community Credit Union policies and procedures.

Benefits

• Medical, Dental, and Vision Coverage.
• Basic Life and Accidental Death & Dismemberment Insurance.
• Long Term Disability, Employee Assistance Program, and MyAdvocate.
• Supplemental or Voluntary Insurance options.
• 401(k) Plan with Company Match.
• Vacation, Holidays, and Personal Time Off.
• Paid Maternity and Paternity Leave.
• Pre-tax Health and Dependent Care Spending Accounts.
• Benefit Choice Program.
• Health Reward Dollars.
• Discount on Gym Reimbursement and Identity Theft Programs.
• Legal Services.

Schedule

Extended hours during the week and Saturdays are required.