Member Service Hybrid Agent (Virginia Ave)

About the role

The Member Service Hybrid Agent (MSHA) position blends the responsibilities of a Teller and a Member Service Agent. This role requires detailed product and credit report knowledge, delivering high-level service to members, and achieving strong sales performance while maintaining high member satisfaction. The MSHA provides expert financial counseling, identifies cross-sale opportunities, and processes various transactions, including deposits, withdrawals, and loan payments. Extended hours, including Saturdays, are required.

Responsibilities

• Ensure Delta Community Credit Union maintains a positive image through accurate account handling and superior member service.
• Provide exceptional service to members and guests, demonstrating strong interpersonal and communication skills.
• Educate members on digital banking solutions such as mobile, online, Zelle, and ATM.
• Identify financial needs and promote, recommend, and cross-sell products and services with integrity.
• Process consumer loan applications, including reviewing and analyzing applications and supporting documents.
• Open, close, and perform maintenance on member accounts, including IRA and HSA contributions and distributions.
• Process and balance various monetary transactions, including deposits, withdrawals, loan payments, cashing checks, and cash advances.
• Identify and report suspicious activity, including fraud, money laundering, elder abuse, and other financial crimes.
• Serve as a Notary Public when directed by management.
• Maintain dual control protocols and assist management with daily, weekly, monthly, and quarterly operational tasks.
• Cover concierge desk duties and assist with branch opening/closing procedures.
• Complete Shared Branching transactions, including deposits, withdrawals, loan payments, and mortgage payments.
• Scan checks and negotiable instruments for processing.
• Maintain security of cash drawer, negotiable instruments, and confidential member information.
• Develop and maintain strong credit union relationships while demonstrating knowledge of Delta Community products and services.
• Remain flexible in daily work schedule and assist multiple branch offices in the Atlanta area.

Requirements

• High School Diploma or equivalent.
• 1+ years of customer service and/or sales experience.
• 6+ months of cash handling experience.
• Ability to perform mathematical calculations and work accurately with numbers.
• Comfortable working with little to no supervision in a fast-paced environment.
• Ability to sit/stand for approximately 8 hours a day.
• Flexibility to work extended hours, including Saturdays, and relieve multiple branch offices.
• Compliance with all Credit Union policies and procedures, including Bank Secrecy Act regulations.

Preferred Qualifications

• Associate’s degree in Finance or related field.
• 1+ years of Teller experience.
• 1+ years of credit union or financial services experience.
• 1+ years of loan experience.
• Notary Public certification.
• Bilingual (Spanish).
• Symitar experience.
• Knowledge of Delta Community Credit Union policies and procedures.

Benefits

• Medical, Dental, and Vision Coverage.
• Basic Life and Accidental Death & Dismemberment Insurance.
• Long Term Disability, Employee Assistance Program, and MyAdvocate.
• Supplemental or Voluntary Insurance options.
• 401(k) Plan with Company Match.
• Vacation, Holidays, and Personal Time Off.
• Paid Maternity and Paternity Leave.
• Pre-tax Health and Dependent Care Spending Accounts.
• Benefit Choice Program.
• Health Reward Dollars.
• Discount on Gym Reimbursement and Identity Theft Programs.
• Legal Services.