Member Service Hybrid Agent (Virginia Ave.)
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No Pay or Schedule unless present. The posting includes: description about role, responsibilities, qualifications (minimum and preferred), benefits listed. No explicit pay or schedule info (though mentions extended hours, Saturdays required, flexible schedule). Schedule info: "Extended hours during the week and Saturdays are required." Also "Flexible in daily work schedule and relieving multiple branch offices". That's schedule info, so we can include Schedule section. Pay: not mentioned, so omit.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive info, not invent. Remove boilerplate like videos, click here, etc. Also remove Job Code, req, etc. Also remove "Other" etc. Also remove "Job Description" heading? We'll not repeat job title. We'll create sections: About the role (maybe from first paragraph after job title?), Responsibilities (list of duties), Requirements (minimum qualifications), Qualifications (preferred qualifications?), Skills (maybe from required skills like organizational, detail oriented, etc.), Benefits (list), Schedule (extended hours, Saturdays, flexible). We need to decide what goes where.
We must not repeat job title as heading. Use headings only for sections.
We need to extract content.
Let's parse posting:
PositionMember Service Hybrid Agent (Virginia Ave.) Job Code-5393 req5910 Branch Delivery Virginia Ave Onsite Full Time The Hybrid Member Service Agent position is a mix of the Teller and the Member Service Agent role. Watch the videos below to learn more. Click here to watch the brief video "Day In The Life Of A Teller". Click here to watch the brief video “Day In The Life Of A Member Service Agent”. Job Description Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community team. The Member Service Hybrid Agent (MSHA) will possess detailed product and credit report knowledge. They will provide a high level of service to our members, demonstrated through high quality sales performance measurements and high member satisfaction ratings. In addition to high sales numbers, they must equally provide expert and useful counseling to members. They will take advantage of cross sales opportunities by possessing in-depth product knowledge and anticipating and identifying the various needs of our members. Other responsibilities include processing various types of transactions including handling deposits, withdrawals and cashing various checks. In addition, they may process mortgage payments, loan payments, as well as assist in other areas of the branch, as needed. The position requires sound knowledge and understanding of deposit and new membership account practices as well as general knowledge of the consumer loan process. The Member Service Agent must possess good organizational skills, be detail oriented, have a positive attitude, be a proactive problem solver, and be creative. They serve as a role model in fostering teamwork. Extended hours during the week and Saturdays are required. Practices safety conscious behaviors in all operational processes and procedures. Essential Functions Ensure that Delta Community Credit Union maintains a good image through good customer relations by handling account entries with a high level of accuracy.Provide superior service to members and guest members.Must be detailed oriented.Possess strong interpersonal and communication skills.Must have strong organizational and time management skills.Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM to make their banking experience easier.Identify financial needs and promote, recommend, refer and cross-sell products and services with integrity.Respond and resolve concerns by partnering with the members.Process consumer loan applications, including reviewing, analyzing applications, and supporting documents.Open, close, and perform maintenance on member accounts.Must possess general knowledge of IRA and HSA contributions and distributions.Identify and report suspicious activity including but not limited to phishing, money laundering, smurfing, layering, counterfeit currency, elder abuse, check kiting, account takeover fraud, new account fraud, wire fraud and loan fraud.Identify, prevent, and report attempts to pass fraudulent documentation and/or identification as credible forms of ID.Serve as a Notary Public, as directed by management.May be responsible for daily branch balance reporting.Maintain dual control protocols where directed by credit union policy.Provide dual control coverage to management in the completion of daily, weekly, monthly, and quarterly tasks.Assist management with daily opening and closing operational duties.Cover concierge desk duties, as assigned by management.Process and balance various types of monetary transactions including deposits, withdrawals, loan payments, cash checks and cash advances.Maintain security of cash drawer, negotiable instruments, and credit union documents to ensure confidentiality of members’ accounts to protect members and Delta Community Credit Union.Complete Shared Branching deposits, withdrawals, loan payments and mortgage payments.Scan checks and negotiable instruments for processing and negotiation, as assigned by management.Meet balancing standards consistently.Maintain high level of accuracy and security.Develop and maintain credit union relationships.Demonstrate knowledge of Delta Community Credit Union products and services.Flexible in daily work schedule and relieving multiple branch offices in the Atlanta area. Other This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.This job description is subject to change at any time. Job Qualifications Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Required Minimum Qualifications High School Diploma or equivalent.1+ years’ customer service and/or sales experience.6+ months’ cash handling experience.Ability to perform mathematical calculations and work accurately with numbers.Comfortable working with little to no supervision in a fast-paced environment.Must be able to sit/stand approximately 8 hours a day.Must be flexible in relieving multiple branch offices and willing to work Saturdays.Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations. Preferred Qualifications Associate's degree in Finance or related field.1+ years’ Teller experience.1+ years’ credit union or financial services experience.1+ years’ loan experience.Notary Public certificationBilingual Spanish Speaking.Symitar experience.Knowledge of Delta Community Credit Union policies and procedures. Employee Benefits Include Medical, Dental and Vision CoverageBasic Life and Accidental Death &Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocateSupplemental Insurance or Voluntary Insurance401(k) Plan with Company MatchVacation, Holidays and Personal Time OffPaid Maternity and Paternity LeavePre-tax Health and Dependent Care Spending AccountsBenefit Choice ProgramHealth Reward DollarsDiscount on Gym Reimbursement and Identity Theft ProgramsLegal Services
We need to strip out video links, Job Code, etc. Also remove "Other" and "Job Description" headings.
We need to produce sections:
- About the role: maybe the introductory paragraph describing role mix, purpose, etc. Could be: "The Hybrid Member Service Agent position is a mix of the Teller and the Member Service Agent role." plus the paragraph about Delta Community etc. We'll combine.
- Responsibilities: list of duties from essential functions etc. Could be many bullet points.
- Requirements: maybe Minimum Qualifications.
- Qualifications: Preferred Qualifications.
- Skills: maybe list of skills like organizational, detail oriented, positive attitude, proactive problem solver, creative, interpersonal, communication, time management, etc. Could be extracted from responsibilities and qualifications.
- Benefits: list of benefits.
- Schedule: extended hours week and Saturdays required, flexible daily work schedule, relieving multiple branch offices.
We must not invent. Use only content present.
Let's extract each.
About the role: The Hybrid Member Service Agent position is a mix of the Teller and the Member Service Agent role. Also the paragraph about Delta Community: "Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community team." Also maybe the statement about MSHA possessing detailed product and credit report knowledge etc. That could be responsibilities. But we can include in About the role: description of role expectations.
We'll keep About the role as a paragraph combining those.
Responsibilities: list of duties from essential functions and other responsibilities. We'll create bullet list.
Let's extract duties:
- Provide a high level of service to members, demonstrated through high quality sales performance measurements and high member satisfaction ratings.
- Provide expert and useful counseling to members.
- Take advantage of cross sales opportunities by possessing in-depth product knowledge and anticipating and identifying the various needs of members.
- Process various types of transactions including handling deposits, withdrawals and cashing various checks.
- Process mortgage payments, loan payments.
- Assist in other areas of the branch as needed.
- Ensure Delta Community Credit Union maintains a good image through good customer relations by handling account entries with a high level of accuracy.
- Provide superior service to members and guest members.
- Be detail oriented.
- Possess strong interpersonal and communication skills.
- Have strong organizational and time management skills.
- Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM.
- Identify financial needs and promote, recommend, refer and cross-sell products and services with integrity.
- Respond and resolve concerns by partnering with members.
- Process consumer loan applications, including reviewing, analyzing applications, and supporting documents.
- Open, close, and perform maintenance on member accounts.
- Possess general knowledge of IRA and HSA contributions and distributions.
- Identify and report suspicious activity including but not limited to phishing, money laundering, smurfing, layering, counterfeit currency, elder abuse, check kiting, account takeover fraud, new account fraud, wire fraud and loan fraud.
- Identify, prevent, and report attempts to pass fraudulent documentation and/or identification as credible forms of ID.
- Serve as a Notary Public, as directed by management.
- May be responsible for daily branch balance reporting.
- Maintain dual control protocols where directed by credit union policy.
- Provide dual control coverage to management in the completion of daily, weekly, monthly, and quarterly tasks.
- Assist management with daily opening and closing operational duties.
- Cover concierge desk duties, as assigned by management.
- Process and balance various types of monetary transactions including deposits, withdrawals, loan payments, cash checks and cash advances.
- Maintain security of cash drawer, negotiable instruments, and credit union documents to ensure confidentiality of members’ accounts.
- Complete Shared Branching deposits, withdrawals, loan payments and mortgage payments.
- Scan checks and negotiable instruments for processing and negotiation, as assigned by management.
- Meet balancing standards consistently.
- Maintain high level of accuracy and security.
- Develop and maintain credit union relationships.
- Demonstrate knowledge of Delta Community Credit Union products and services.
- Flexible in daily work schedule and relieving multiple branch offices in the Atlanta area.
That's a lot; we can keep as bullet list.
Requirements (Minimum Qualifications):
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- High School Diploma or equivalent.
- 1+ years’ customer service and/or sales experience.
- 6+ months’ cash handling experience.
- Ability to perform mathematical calculations and work accurately with numbers.
- Comfortable working with little to no supervision in a fast-paced environment.
- Must be able to sit/stand approximately 8 hours a day.
- Must be flexible in relieving
- for any list of duties/requirements/benefits. Use
for prose. We must preserve all substantive info, not invent. Remove boilerplate like videos, click here, etc. Also remove Job Code, req, etc. Also remove "Other" etc. Also remove "Job Description" heading? We'll not repeat job title. We'll create sections: About the role (maybe from first paragraph after job title?), Responsibilities (list of duties), Requirements (minimum qualifications), Qualifications (preferred qualifications?), Skills (maybe from required skills like organizational, detail oriented, etc.), Benefits (list), Schedule (extended hours, Saturdays, flexible). We need to decide what goes where. We must not repeat job title as heading. Use headings only for sections. We need to extract content. Let's parse posting: PositionMember Service Hybrid Agent (Virginia Ave.) Job Code-5393 req5910 Branch Delivery Virginia Ave Onsite Full Time The Hybrid Member Service Agent position is a mix of the Teller and the Member Service Agent role. Watch the videos below to learn more. Click here to watch the brief video "Day In The Life Of A Teller". Click here to watch the brief video “Day In The Life Of A Member Service Agent”. Job Description Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community team. The Member Service Hybrid Agent (MSHA) will possess detailed product and credit report knowledge. They will provide a high level of service to our members, demonstrated through high quality sales performance measurements and high member satisfaction ratings. In addition to high sales numbers, they must equally provide expert and useful counseling to members. They will take advantage of cross sales opportunities by possessing in-depth product knowledge and anticipating and identifying the various needs of our members. Other responsibilities include processing various types of transactions including handling deposits, withdrawals and cashing various checks. In addition, they may process mortgage payments, loan payments, as well as assist in other areas of the branch, as needed. The position requires sound knowledge and understanding of deposit and new membership account practices as well as general knowledge of the consumer loan process. The Member Service Agent must possess good organizational skills, be detail oriented, have a positive attitude, be a proactive problem solver, and be creative. They serve as a role model in fostering teamwork. Extended hours during the week and Saturdays are required. Practices safety conscious behaviors in all operational processes and procedures. Essential Functions Ensure that Delta Community Credit Union maintains a good image through good customer relations by handling account entries with a high level of accuracy.Provide superior service to members and guest members.Must be detailed oriented.Possess strong interpersonal and communication skills.Must have strong organizational and time management skills.Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM to make their banking experience easier.Identify financial needs and promote, recommend, refer and cross-sell products and services with integrity.Respond and resolve concerns by partnering with the members.Process consumer loan applications, including reviewing, analyzing applications, and supporting documents.Open, close, and perform maintenance on member accounts.Must possess general knowledge of IRA and HSA contributions and distributions.Identify and report suspicious activity including but not limited to phishing, money laundering, smurfing, layering, counterfeit currency, elder abuse, check kiting, account takeover fraud, new account fraud, wire fraud and loan fraud.Identify, prevent, and report attempts to pass fraudulent documentation and/or identification as credible forms of ID.Serve as a Notary Public, as directed by management.May be responsible for daily branch balance reporting.Maintain dual control protocols where directed by credit union policy.Provide dual control coverage to management in the completion of daily, weekly, monthly, and quarterly tasks.Assist management with daily opening and closing operational duties.Cover concierge desk duties, as assigned by management.Process and balance various types of monetary transactions including deposits, withdrawals, loan payments, cash checks and cash advances.Maintain security of cash drawer, negotiable instruments, and credit union documents to ensure confidentiality of members’ accounts to protect members and Delta Community Credit Union.Complete Shared Branching deposits, withdrawals, loan payments and mortgage payments.Scan checks and negotiable instruments for processing and negotiation, as assigned by management.Meet balancing standards consistently.Maintain high level of accuracy and security.Develop and maintain credit union relationships.Demonstrate knowledge of Delta Community Credit Union products and services.Flexible in daily work schedule and relieving multiple branch offices in the Atlanta area. Other This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.This job description is subject to change at any time. Job Qualifications Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Required Minimum Qualifications High School Diploma or equivalent.1+ years’ customer service and/or sales experience.6+ months’ cash handling experience.Ability to perform mathematical calculations and work accurately with numbers.Comfortable working with little to no supervision in a fast-paced environment.Must be able to sit/stand approximately 8 hours a day.Must be flexible in relieving multiple branch offices and willing to work Saturdays.Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations. Preferred Qualifications Associate's degree in Finance or related field.1+ years’ Teller experience.1+ years’ credit union or financial services experience.1+ years’ loan experience.Notary Public certificationBilingual Spanish Speaking.Symitar experience.Knowledge of Delta Community Credit Union policies and procedures. Employee Benefits Include Medical, Dental and Vision CoverageBasic Life and Accidental Death &Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocateSupplemental Insurance or Voluntary Insurance401(k) Plan with Company MatchVacation, Holidays and Personal Time OffPaid Maternity and Paternity LeavePre-tax Health and Dependent Care Spending AccountsBenefit Choice ProgramHealth Reward DollarsDiscount on Gym Reimbursement and Identity Theft ProgramsLegal Services We need to strip out video links, Job Code, etc. Also remove "Other" and "Job Description" headings. We need to produce sections: - About the role: maybe the introductory paragraph describing role mix, purpose, etc. Could be: "The Hybrid Member Service Agent position is a mix of the Teller and the Member Service Agent role." plus the paragraph about Delta Community etc. We'll combine. - Responsibilities: list of duties from essential functions etc. Could be many bullet points. - Requirements: maybe Minimum Qualifications. - Qualifications: Preferred Qualifications. - Skills: maybe list of skills like organizational, detail oriented, positive attitude, proactive problem solver, creative, interpersonal, communication, time management, etc. Could be extracted from responsibilities and qualifications. - Benefits: list of benefits. - Schedule: extended hours week and Saturdays required, flexible daily work schedule, relieving multiple branch offices. We must not invent. Use only content present. Let's extract each. About the role: The Hybrid Member Service Agent position is a mix of the Teller and the Member Service Agent role. Also the paragraph about Delta Community: "Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community team." Also maybe the statement about MSHA possessing detailed product and credit report knowledge etc. That could be responsibilities. But we can include in About the role: description of role expectations. We'll keep About the role as a paragraph combining those. Responsibilities: list of duties from essential functions and other responsibilities. We'll create bullet list. Let's extract duties: - Provide a high level of service to members, demonstrated through high quality sales performance measurements and high member satisfaction ratings. - Provide expert and useful counseling to members. - Take advantage of cross sales opportunities by possessing in-depth product knowledge and anticipating and identifying the various needs of members. - Process various types of transactions including handling deposits, withdrawals and cashing various checks. - Process mortgage payments, loan payments. - Assist in other areas of the branch as needed. - Ensure Delta Community Credit Union maintains a good image through good customer relations by handling account entries with a high level of accuracy. - Provide superior service to members and guest members. - Be detail oriented. - Possess strong interpersonal and communication skills. - Have strong organizational and time management skills. - Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM. - Identify financial needs and promote, recommend, refer and cross-sell products and services with integrity. - Respond and resolve concerns by partnering with members. - Process consumer loan applications, including reviewing, analyzing applications, and supporting documents. - Open, close, and perform maintenance on member accounts. - Possess general knowledge of IRA and HSA contributions and distributions. - Identify and report suspicious activity including but not limited to phishing, money laundering, smurfing, layering, counterfeit currency, elder abuse, check kiting, account takeover fraud, new account fraud, wire fraud and loan fraud. - Identify, prevent, and report attempts to pass fraudulent documentation and/or identification as credible forms of ID. - Serve as a Notary Public, as directed by management. - May be responsible for daily branch balance reporting. - Maintain dual control protocols where directed by credit union policy. - Provide dual control coverage to management in the completion of daily, weekly, monthly, and quarterly tasks. - Assist management with daily opening and closing operational duties. - Cover concierge desk duties, as assigned by management. - Process and balance various types of monetary transactions including deposits, withdrawals, loan payments, cash checks and cash advances. - Maintain security of cash drawer, negotiable instruments, and credit union documents to ensure confidentiality of members’ accounts. - Complete Shared Branching deposits, withdrawals, loan payments and mortgage payments. - Scan checks and negotiable instruments for processing and negotiation, as assigned by management. - Meet balancing standards consistently. - Maintain high level of accuracy and security. - Develop and maintain credit union relationships. - Demonstrate knowledge of Delta Community Credit Union products and services. - Flexible in daily work schedule and relieving multiple branch offices in the Atlanta area. That's a lot; we can keep as bullet list. Requirements (Minimum Qualifications): - Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. - High School Diploma or equivalent. - 1+ years’ customer service and/or sales experience. - 6+ months’ cash handling experience. - Ability to perform mathematical calculations and work accurately with numbers. - Comfortable working with little to no supervision in a fast-paced environment. - Must be able to sit/stand approximately 8 hours a day. - Must be flexible in relieving