Member Service Hybrid Agent (Fayetteville - Summit Point)

About the role

The Member Service Hybrid Agent (MSHA) position combines elements of both the Teller and Member Service Agent roles. This role is based fully onsite at the Summit Point branch.

Responsibilities

• Create and maintain a positive member experience through accurate account handling and excellent customer service.
• Provide expert and useful counseling to members, identifying and addressing their financial needs.
• Process various types of transactions including deposits, withdrawals, and cashing checks.
• Assist with mortgage and loan payments, and support other branch operations as needed.
• Educate members on emerging bank technologies and digital solutions.
• Identify and report suspicious activities and financial fraud.
• Serve as a Notary Public, as directed by management.
• Maintain security of cash and documents, ensuring confidentiality of member accounts.
• Support management with daily opening and closing duties, including concierge desk duties.
• Balance and reconcile various types of monetary transactions, maintaining high accuracy.
• Develop and maintain credit union relationships, promoting and cross-selling products and services.
• Work flexible hours, including extended hours during the week and Saturdays.

Requirements

• High School Diploma or equivalent.
• 1+ years’ customer service and/or sales experience.
• 6+ months’ cash handling experience.
• Ability to perform mathematical calculations and work accurately with numbers.
• Comfortable working with little to no supervision in a fast-paced environment.
• Flexible in relieving multiple branch offices and willing to work Saturdays.

Qualifications

• Associate's degree in Finance or related field preferred.
• 1+ years’ Teller experience preferred.
• 1+ years’ credit union or financial services experience preferred.
• 1+ years’ loan experience preferred.
• Notary Public certification preferred.
• Bilingual Spanish Speaking preferred.
• Symitar experience preferred.
• Knowledge of Delta Community Credit Union policies and procedures preferred.