Member Service Hybrid Agent (Canton)

About the role

The Member Service Hybrid Agent (MSHA) position combines elements of both the Teller and Member Service Agent roles. This role is based fully onsite at the branch and requires a mix of customer service, sales, and administrative duties.

Responsibilities

• Create and maintain a positive relationship with members through accurate account entries.
• Provide high-quality sales performance and high member satisfaction ratings.
• Offer expert and useful counseling to members, taking advantage of cross sales opportunities.
• Process various types of transactions including deposits, withdrawals, and cashing checks.
• Handle mortgage and loan payments, and assist in other branch-related tasks as needed.
• Maintain a high level of accuracy and security in handling cash, negotiable instruments, and credit union documents.
• Identify and report suspicious activity, and promote and refer products and services with integrity.
• Assist in daily branch operations, including serving as a Notary Public and covering concierge desk duties.
• Balance and reconcile various types of monetary transactions, and complete Shared Branching tasks as assigned.
• Develop and maintain credit union relationships, and demonstrate knowledge of Delta Community Credit Union products and services.
• Be flexible in daily work schedule and willing to work Saturdays.

Requirements

• High School Diploma or equivalent.
• 1+ years’ customer service and/or sales experience.
• 6+ months’ cash handling experience.
• Ability to perform mathematical calculations and work accurately with numbers.
• Comfortable working with little to no supervision in a fast-paced environment.
• Must be able to sit/stand approximately 8 hours a day.
• Flexible in relieving multiple branch offices and willing to work Saturdays.

Qualifications

• Required: High School Diploma or equivalent.
• Required: 1+ years’ customer service and/or sales experience.
• Required: 6+ months’ cash handling experience.
• Preferred: Associate's degree in Finance or related field.
• Preferred: 1+ years’ Teller experience.
• Preferred: 1+ years’ credit union or financial services experience.
• Preferred: 1+ years’ loan experience.
• Preferred: Notary Public certification.
• Preferred: Bilingual Spanish Speaking.
• Preferred: Symitar experience.
• Preferred: Knowledge of Delta Community Credit Union policies and procedures.

Skills

• Excellent customer service and interpersonal skills.
• Strong organizational and time management skills.
• Detail-oriented and accurate with mathematical calculations.
• Ability to work independently and under pressure.
• Knowledge of Delta Community Credit Union products and services.

Benefits

• Medical, Dental, and Vision Coverage.
• Life and Accidental Death & Dismemberment Insurance.
• Long Term Disability Insurance.
• Employee Assistance Program.
• MyAdvocate.
• 401(k) Plan with Company Match.
• Vacation, Holidays, and Personal Time Off.
• Paid Maternity and Paternity Leave.
• Pre-tax Health and Dependent Care Spending Accounts.
• Benefit Choice Program.
• Health Reward Dollars.
• Discount on Gym Reimbursement and Identity Theft Programs.
• Legal Services.