Member Service Hybrid Agent (Travel Team)

About the role

The Member Service Hybrid Agent (MSHA) position combines elements of both the Teller and Member Service Agent roles. This role is primarily conducted onsite at the branch, offering a full-time opportunity.

Responsibilities

• Create and maintain a positive customer experience by handling account entries accurately.
• Provide high-quality sales performance and high member satisfaction ratings through expert counseling and cross-selling opportunities.
• Process various types of transactions including deposits, withdrawals, cashing checks, and handling mortgage and loan payments.
• Identify and educate members on emerging banking technologies and digital solutions.
• Assist in managing member accounts, including opening, closing, and performing maintenance.
• Identify and report suspicious activities and identify potential fraud.
• Perform notary public duties as directed by management.
• Balance and reconcile various types of monetary transactions.
• Maintain security and confidentiality of member accounts.
• Support management with daily operational duties and assist in covering concierge desk duties.
• Relieve multiple branch offices and work Saturdays as required.

Requirements

• High School Diploma or equivalent.
• 1+ years' customer service and/or sales experience.
• 6+ months' cash handling experience.
• Ability to perform mathematical calculations and work accurately with numbers.
• Flexible in daily work schedule and willing to work Saturdays.

Qualifications

• Associate's degree in Finance or related field preferred.
• 1+ years' Teller experience preferred.
• 1+ years' credit union or financial services experience preferred.
• 1+ years' loan experience preferred.
• Notary Public certification preferred.
• Bilingual Spanish Speaking preferred.
• Symitar experience preferred.
• Knowledge of Delta Community Credit Union policies and procedures preferred.

Skills

• Strong interpersonal and communication skills.
• Good organizational and time management skills.
• Proactive problem-solving skills.
• Ability to foster teamwork.

Benefits

• Medical, Dental, and Vision Coverage.
• Life and Accidental Death & Dismemberment Insurance.
• Long Term Disability Insurance.
• Employee Assistance Program.
• MyAdvocate.
• 401(k) Plan with Company Match.
• Vacation, Holidays, and Personal Time Off.
• Paid Maternity and Paternity Leave.
• Pre-tax Health and Dependent Care Spending Accounts.
• Benefit Choice Program.
• Health Reward Dollars.
• Discount on Gym Reimbursement and Identity Theft Programs.
• Legal Services.