Member Service Hybrid Agent (Johnson Ferry)
for each section present. Must not repeat job title. Must not include Job ID etc. Must include only sections with real content. Must not include boilerplate like EEO etc. Must preserve substantive info.
We need to parse the posting.
Content:
- Position: Member Service Hybrid Agent (Johnson Ferry) Job Code-5393 req5908 Branch Delivery Johnson Ferry Rd Onsite Full Time
- Hybrid description: "The Hybrid Member Service Agent position is a mix of the Teller and the Member Service Agent role. Watch the videos below to learn more. Click here to watch the brief video "Day In The Life Of A Teller". Click here to watch the brief video “Day In The Life Of A Member Service Agent”."
- Job Description paragraph: "Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community team. The Member Service Hybrid Agent (MSHA) will possess detailed product and credit report knowledge. They will provide a high level of service to our members, demonstrated through high quality sales performance measurements and high member satisfaction ratings. In addition to high sales numbers, they must equally provide expert and useful counseling to members. They will take advantage of cross sales opportunities by possessing in-depth product knowledge and anticipating and identifying the various needs of our members. Other responsibilities include processing various types of transactions including handling deposits, withdrawals and cashing various checks. In addition, they may process mortgage payments, loan payments, as well as assist in other areas of the branch, as needed. The position requires sound knowledge and understanding of deposit and new membership account practices as well as general knowledge of the consumer loan process. The Member Service Agent must possess good organizational skills, be detail oriented, have a positive attitude, be a proactive problem solver, and be creative. They serve as a role model in fostering teamwork. Extended hours during the week and Saturdays are required. Practices safety conscious behaviors in all operational processes and procedures."
- Essential Functions: list of bullet points (starting with "Ensure that Delta Community Credit Union maintains a good image..." etc). Many bullet points.
- Other: "This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.This job description is subject to change at any time."
- Job Qualifications: includes "Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Required Minimum Qualifications High School Diploma or equivalent.1+ years’ customer service and/or sales experience.6+ months’ cash handling experience.Ability to perform mathematical calculations and work accurately with numbers.Comfortable working with little to no supervision in a fast-paced environment.Must be able to sit/stand approximately 8 hours a day.Must be flexible in relieving multiple branch offices and willing to work Saturdays.Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations. Preferred Qualifications Associate's degree in Finance or related field.1+ years’ Teller experience.1+ years’ credit union or financial services experience.1+ years’ loan experience.Notary Public certificationBilingual Spanish Speaking.Symitar experience.Knowledge of Delta Community Credit Union policies and procedures."
- Employee Benefits: list of benefits.
We need sections: About the role? Not present. Responsibilities? Could be part of Job Description. Requirements? Could be Job Qualifications. Qualifications? Might duplicate. Skills? Not explicit. Benefits? Yes. Pay? Not present. Schedule? Not explicit (though mentions extended hours, Saturdays). Could include Schedule if present: "Extended hours during the week and Saturdays are required." That's schedule info. So we can include a Schedule section.
We need to decide which sections to output: maybe About the role (intro), Responsibilities (essential functions), Requirements (qualifications), Benefits, Schedule.
We must not create sections with filler like "not specified". So only include sections with real content.
We need to use for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive info, not invent or summarize away detail. So we need to include all details from the posting, but we can format them.
We need to avoid repeating job title as heading. Also avoid Job ID etc.
We need to remove cookie/navigation/legal/EEO etc. Not present.
We need to remove duplicated lines. There may be some duplication: "Member Service Hybrid Agent (MSHA)" appears multiple times; we keep content but not duplicate lines? We can keep but ensure not duplicate same sentence. Might be okay.
We need to include video links? They are part of description: "Watch the videos below to learn more. Click here to watch the brief video "Day In The Life Of A Teller". Click here to watch the brief video “Day In The Life Of A Member Service Agent”." Should we keep? It's substantive? It's instructional but maybe considered boilerplate? It's not navigation. It's part of job description. We'll keep as prose.
We need to include "Other" paragraph: "This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.This job description is subject to change at any time." Keep as prose.
Now structure:
About the Role
maybe include the hybrid description and job description paragraph.
But we need to avoid heading if no real content. We'll have content.
We'll put:
About the Role
Hybrid Member Service Agent position is a mix of the Teller and the Member Service Agent role. Watch the videos below to learn more. Click here to watch the brief video "Day In The Life Of A Teller". Click here to watch the brief video “Day In The Life Of A Member Service Agent”. Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community team. The Member Service Hybrid Agent (MSHA) will possess detailed product and credit report knowledge. They will provide a high level of service to our members, demonstrated through high quality sales performance measurements and high member satisfaction ratings. In addition to high sales numbers, they must equally provide expert and useful counseling to members. They will take advantage of cross sales opportunities by possessing in-depth product knowledge and anticipating and identifying the various needs of our members. Other responsibilities include processing various types of transactions including handling deposits, withdrawals and cashing various checks. In addition, they may process mortgage payments, loan payments, as well as assist in other areas of the branch, as needed. The position requires sound knowledge and understanding of deposit and new membership account practices as well as general knowledge of the consumer loan process. The Member Service Agent must possess good organizational skills, be detail oriented, have a positive attitude, be a proactive problem solver, and be creative. They serve as a role model in fostering teamwork. Practices safety conscious behaviors in all operational processes and procedures.
Then Responsibilities: essential functions list.
We need to extract each essential function as list items.
Essential Functions list:
- Ensure that Delta Community Credit Union maintains a good image through good customer relations by handling account entries with a high level of accuracy.
- Provide superior service to members and guest members.
- Must be detailed oriented.
- Possess strong interpersonal and communication skills.
- Must have strong organizational and time management skills.
- Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM to make their banking experience easier.
- Identify financial needs and promote, recommend, refer and cross-sell products and services with integrity.
- Respond and resolve concerns by partnering with the members.
- Process consumer loan applications, including reviewing, analyzing applications, and supporting documents.
- Open, close, and perform maintenance on member accounts.
- Must possess general knowledge of IRA and HSA contributions and distributions.
- Identify and report suspicious activity including but not limited to phishing, money laundering, smurfing, layering, counterfeit currency, elder abuse, check kiting, account takeover fraud, new account fraud, wire fraud and loan fraud.
- Identify, prevent, and report attempts to pass fraudulent documentation and/or identification as credible forms of ID.
- Serve as a Notary Public, as directed by management.
- May be responsible for daily branch balance reporting.
- Maintain dual control protocols where directed by credit union policy.
- Provide dual control coverage to management in the completion of daily, weekly, monthly, and quarterly tasks.
- Assist management with daily opening and closing operational duties.
- Cover concierge desk duties, as assigned by management.
- Process and balance various types of monetary transactions including deposits, withdrawals, loan payments, cash checks and cash advances.
- Maintain security of cash drawer, negotiable instruments, and credit union documents to ensure confidentiality of members’ accounts to protect members and Delta Community Credit Union.
- Complete Shared Branching deposits, withdrawals, loan payments and mortgage payments.
- Scan checks and negotiable instruments for processing and negotiation, as assigned by management.
- Meet balancing standards consistently.
- Maintain high level of accuracy and security.
- Develop and maintain credit union relationships.
- Demonstrate knowledge of Delta Community Credit Union products and services.
- Flexible in daily work schedule and relieving multiple branch offices in the Atlanta area.
We need to keep them as list items.
Then Other paragraph: "This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.This job description is subject to change at any time."
We could put that under Responsibilities as a paragraph after list, or separate "Other" section. But we can include as a after list.
Then Job Qualifications: we need Required Minimum Qualifications and Preferred Qualifications.
We could have a section
Requirements
with two sub-sections? But we only allowed headings . Could embed paragraphs.
We could do:
Requirements
Required Minimum Qualifications: Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. High School Diploma or equivalent. 1+ years’ customer service and/or sales experience. 6+ months’ cash handling experience. Ability to perform mathematical calculations and work accurately with numbers. Comfortable working with little to no supervision in a fast-paced environment. Must be able to sit/stand approximately 8 hours a day. Must be flexible in relieving multiple branch offices and willing to work Saturdays. Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.
Preferred Qualifications: Associate's degree in Finance or related field. 1+ years’ Teller experience. 1+ years’ credit union or financial services experience. 1+ years’ loan experience. Notary Public certification. Bilingual Spanish Speaking. Symitar experience. Knowledge of Delta Community Credit Union policies and procedures.
But we need to preserve all info; we used strong tags which is okay? The instruction only said use , - ,
. It didn't forbid other tags, but safer to stick to those. We can just put the text in
without strong. It's okay.
We need to avoid repeating "Must be legally authorized..." etc. We'll include as is.
Then Benefits: list.
Employee Benefits list:
- Medical, Dental and Vision
- for any list of duties/requirements/benefits. Use
for prose. We must preserve all substantive info, not invent or summarize away detail. So we need to include all details from the posting, but we can format them. We need to avoid repeating job title as heading. Also avoid Job ID etc. We need to remove cookie/navigation/legal/EEO etc. Not present. We need to remove duplicated lines. There may be some duplication: "Member Service Hybrid Agent (MSHA)" appears multiple times; we keep content but not duplicate lines? We can keep but ensure not duplicate same sentence. Might be okay. We need to include video links? They are part of description: "Watch the videos below to learn more. Click here to watch the brief video "Day In The Life Of A Teller". Click here to watch the brief video “Day In The Life Of A Member Service Agent”." Should we keep? It's substantive? It's instructional but maybe considered boilerplate? It's not navigation. It's part of job description. We'll keep as prose. We need to include "Other" paragraph: "This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.This job description is subject to change at any time." Keep as prose. Now structure:
About the Role
maybe include the hybrid description and job description paragraph. But we need to avoid heading if no real content. We'll have content. We'll put:About the Role
Hybrid Member Service Agent position is a mix of the Teller and the Member Service Agent role. Watch the videos below to learn more. Click here to watch the brief video "Day In The Life Of A Teller". Click here to watch the brief video “Day In The Life Of A Member Service Agent”. Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community team. The Member Service Hybrid Agent (MSHA) will possess detailed product and credit report knowledge. They will provide a high level of service to our members, demonstrated through high quality sales performance measurements and high member satisfaction ratings. In addition to high sales numbers, they must equally provide expert and useful counseling to members. They will take advantage of cross sales opportunities by possessing in-depth product knowledge and anticipating and identifying the various needs of our members. Other responsibilities include processing various types of transactions including handling deposits, withdrawals and cashing various checks. In addition, they may process mortgage payments, loan payments, as well as assist in other areas of the branch, as needed. The position requires sound knowledge and understanding of deposit and new membership account practices as well as general knowledge of the consumer loan process. The Member Service Agent must possess good organizational skills, be detail oriented, have a positive attitude, be a proactive problem solver, and be creative. They serve as a role model in fostering teamwork. Practices safety conscious behaviors in all operational processes and procedures.
Then Responsibilities: essential functions list. We need to extract each essential function as list items. Essential Functions list: - Ensure that Delta Community Credit Union maintains a good image through good customer relations by handling account entries with a high level of accuracy. - Provide superior service to members and guest members. - Must be detailed oriented. - Possess strong interpersonal and communication skills. - Must have strong organizational and time management skills. - Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM to make their banking experience easier. - Identify financial needs and promote, recommend, refer and cross-sell products and services with integrity. - Respond and resolve concerns by partnering with the members. - Process consumer loan applications, including reviewing, analyzing applications, and supporting documents. - Open, close, and perform maintenance on member accounts. - Must possess general knowledge of IRA and HSA contributions and distributions. - Identify and report suspicious activity including but not limited to phishing, money laundering, smurfing, layering, counterfeit currency, elder abuse, check kiting, account takeover fraud, new account fraud, wire fraud and loan fraud. - Identify, prevent, and report attempts to pass fraudulent documentation and/or identification as credible forms of ID. - Serve as a Notary Public, as directed by management. - May be responsible for daily branch balance reporting. - Maintain dual control protocols where directed by credit union policy. - Provide dual control coverage to management in the completion of daily, weekly, monthly, and quarterly tasks. - Assist management with daily opening and closing operational duties. - Cover concierge desk duties, as assigned by management. - Process and balance various types of monetary transactions including deposits, withdrawals, loan payments, cash checks and cash advances. - Maintain security of cash drawer, negotiable instruments, and credit union documents to ensure confidentiality of members’ accounts to protect members and Delta Community Credit Union. - Complete Shared Branching deposits, withdrawals, loan payments and mortgage payments. - Scan checks and negotiable instruments for processing and negotiation, as assigned by management. - Meet balancing standards consistently. - Maintain high level of accuracy and security. - Develop and maintain credit union relationships. - Demonstrate knowledge of Delta Community Credit Union products and services. - Flexible in daily work schedule and relieving multiple branch offices in the Atlanta area. We need to keep them as list items. Then Other paragraph: "This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.This job description is subject to change at any time." We could put that under Responsibilities as a paragraph after list, or separate "Other" section. But we can include as aafter list. Then Job Qualifications: we need Required Minimum Qualifications and Preferred Qualifications. We could have a section
Requirements
with two sub-sections? But we only allowed headings. Could embed paragraphs. We could do:
Requirements
Required Minimum Qualifications: Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. High School Diploma or equivalent. 1+ years’ customer service and/or sales experience. 6+ months’ cash handling experience. Ability to perform mathematical calculations and work accurately with numbers. Comfortable working with little to no supervision in a fast-paced environment. Must be able to sit/stand approximately 8 hours a day. Must be flexible in relieving multiple branch offices and willing to work Saturdays. Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.
Preferred Qualifications: Associate's degree in Finance or related field. 1+ years’ Teller experience. 1+ years’ credit union or financial services experience. 1+ years’ loan experience. Notary Public certification. Bilingual Spanish Speaking. Symitar experience. Knowledge of Delta Community Credit Union policies and procedures.
But we need to preserve all info; we used strong tags which is okay? The instruction only said use,
- ,
. It didn't forbid other tags, but safer to stick to those. We can just put the text in
without strong. It's okay. We need to avoid repeating "Must be legally authorized..." etc. We'll include as is. Then Benefits: list. Employee Benefits list: - Medical, Dental and Vision
- ,