Medical Scheduling

Job Summary

We are seeking a detail-oriented and compassionate Patient Scheduling Representative to join our team. In this role, you will serve as the primary point of contact for patients, coordinating appointments, maintaining accurate records, and providing exceptional customer service.

Key Responsibilities

• Schedule and coordinate patient appointments accurately and efficiently.
• Ensure compliance with all scheduling policies, procedures, and guidelines.
• Communicate appointment details and important information to patients in a clear and professional manner.
• Audit, update, and maintain electronic patient and case documentation in a timely manner.
• Handle high-volume inbound and outbound calls while delivering excellent customer service.
• Work effectively under pressure to meet deadlines without compromising quality or accuracy.
• Collaborate with team members and leadership to support operational goals and patient needs.

Required Qualifications

• Minimum of 2 years of recent call center experience.
• Strong customer service and communication skills.
• Excellent attention to detail and data entry accuracy.
• Ability to think quickly, problem-solve, and respond professionally in challenging situations.
• Flexible and adaptable, with the ability to support different departments as business needs change.
• Strong organizational and multitasking abilities.
• Demonstrated empathy and ability to build rapport with patients and colleagues.

Preferred Qualifications

• Bachelor's degree preferred.
• Experience in healthcare scheduling, patient services, or medical administration is a plus.

What Makes You Successful

• You are patient-focused and committed to delivering exceptional service.
• You maintain accuracy while managing a high volume of tasks.
• You communicate confidently and professionally with patients, peers, and leadership.
• You adapt quickly to changing priorities and business needs.
• You bring a positive, team-oriented attitude and a strong work ethic.

Experience Level

Entry Level to Junior Level

Top Skills

• Call Center Operations
• Patient Scheduling
• Customer Service
• Data Entry
• Communication
• Empathy
• Multitasking
• Attention to Detail

Job Type & Location

This is a Contract to Hire position based out of Indianapolis, IN.

Pay And Benefits

The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.