Medical Assistant Office Supervisor

Build meaningful careers while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, redefines careers in reproductive medicine. Our team members thrive on the hope we inspire in patients, the lives we help bring into the world, and the culture of excellence we foster. We are deeply committed to improving the patient experience and advancing research in one of medicine’s most dynamic fields. Through our national network of premier fertility centers—including Shady Grove Fertility—we combine clinical expertise, scientific innovation, and compassionate care.

About the role

We have an immediate opening for an Assistant Office Supervisor to join our team at Shady Grove Fertility in Norfolk, Virginia. This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

Schedule

• Monday through Friday, 7:30 AM to 4:30 PM with the ability to flex between 6:45 AM and 5:30 PM as needed
• Weekend and holiday rotation required
• May float to our Virginia Beach office as needed

Pay

$58,000 to $65,000 per year (commensurate with experience)

Responsibilities

• Provide management and direction for the office in all areas of local operations, including employee supervision, training and development, patient satisfaction, quality assurance, financial integrity, and facility appearance & maintenance
• Organize the responsibilities of assigned staff to increase efficiency and best utilize their skills and abilities
• Coordinate and facilitate the effective delivery of patient services by regularly monitoring patient flow and program operations
• Work in close collaboration with the Regional Executive Director and other members of the management team to promote open communication, ensure the delivery of the highest quality care, and facilitate revenue growth
• Ensure employees are compliant with Company policies
• Set goals for assigned staff and motivate them to accomplish these goals
• Serve as a backup and support to all roles in a small office setting

Requirements

• Bachelor’s Degree
• Healthcare industry experience; women’s health preferred
• Prior supervisory/management experience and demonstrated leadership qualities
• Experience managing a team for maximum performance
• Strong computer proficiency, including experience with MS Office Suite
• Financial background, including experience with developing and maintaining budgets and general accounting
• Ability to work as part of a multi-disciplinary team and promote team building
• High bias for action and thoroughness, with the ability to cultivate team synergy

Most importantly, we seek individuals who embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

Benefits

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs