Medical Office Supervisor

Administrative

• Maintains effective/open communications with physicians.
• Ensures OSHA and HIPAA compliance and provides ongoing training to staff.
• Maintains confidentiality of patient records.
• Creates and revises monthly doctor's schedule as necessary.
• Ensures adherence to patient appointment scheduling protocols and revises as needed.
• Reviews and approves/disapproves medical and office supply orders to maintain an adequate inventory.
• Serves as a liaison for office facility issues with the building property manager.
• Reports office problems, concerns, and related issues to Management Company.
• Reviews and approves/disapproves all accounts payable invoices for payment.
• Manages timekeeping/payroll for staff.
• Collects patient co-payments and ensures any outstanding balances are collected at the time of visit.
• Provides guidance for accurate and appropriate CPT and HCPCS coding on superbills.
• Ensures daily reconciliation of superbills to the schedule for office visits and hospital log sheets before sending to the Billing Office.
• Ensures all monies collected are balanced to the superbills daily before sending to the Billing Office.

Financial

• Reviews and approves/disapproves all accounts payable invoices for payment.
• Manages timekeeping/payroll for staff.
• Collects patient co-payments and ensures any outstanding balances are collected at the time of visit.
• Provides guidance for accurate and appropriate CPT and HCPCS coding on superbills.
• Ensures daily reconciliation of superbills to the schedule for office visits and hospital log sheets before sending to the Billing Office.
• Ensures all monies collected are balanced to the superbills daily before sending to the Billing Office.

Patient Services

• Discusses/provides alternatives to patients for insurance problems/issues.
• Handles patient concerns in an efficient and caring manner to ensure prompt resolution.
• Attempts resolution and/or provides direction for billing-related problems.

Qualifications and Skills

• Medical Assistant Certification required.
• Bilingual English/Spanish preferred.
• Two years' experience supervising, required.
• Experience in Pediatrics, preferred.