Medical Office Supervisor

Department: Pain Clinic / Pain Management • Location: Providence Medical Center Pain Clinic – Kansas City, KS

About the role

The Medical Office Supervisor oversees the daily operations of one of our medical clinics, including the work of both clerical and clinical staff. This role helps ensure patients receive timely, courteous service while supporting efficient scheduling, communication, and revenue cycle processes.

Responsibilities

• Supervise and coordinate the daily activities of clerical and clinical staff
• Ensure patient appointments, questions, and concerns are handled promptly and professionally
• Monitor the clinic’s revenue cycle processes for accuracy and efficiency
• Maintain clear communication between front desk staff and providers regarding schedule changes and patient issues
• Report to and support the Practice Manager or Director with clinic operations

Requirements

• High School Diploma or equivalent required
• At least two (2) years of clerical experience required
• Two years supervisory experience required
• Experience with customer service preferred
• Proficient with Microsoft Office Excel, Word, and Outlook

Schedule

Full-time, 8-hour day shift (8:00 AM – 4:30 PM), no weekends.

Benefits

• Health, dental, and vision insurance options
• Paid vacation, sick time, and holidays
• Bereavement leave, FMLA, and other leave options
• Employer 401K options
• Tuition reimbursement options
• Life, disability, and other insurance options
• Many other benefits