MAZDA SERVICE ADVISOR CARDINALEWAY MAZDA - CORONA

About the role

Mazda of Corona is seeking an experienced Automotive Service Advisor to deliver a high-touch, concierge-level service experience. This role is ideal for a professional who understands the expectations of clientele and can effectively manage both customer relationships and high-value service operations.

Responsibilities

• Serve as the primary point of contact for luxury clientele, ensuring a seamless and personalized service experience
• Perform detailed vehicle walkarounds and accurately document customer concerns
• Prepare and present service recommendations with transparency and professionalism
• Coordinate with factory-trained technicians to ensure timely, high-quality repairs
• Proactively communicate service updates via phone, text, or digital platforms
• Manage high-value repair orders while meeting or exceeding sales and CSI (Customer Satisfaction Index) targets
• Handle warranty and goodwill considerations in line with manufacturer standards

Requirements

• 3+ years of experience as a Service Advisor
• Proven track record of high CSI scores and strong sales performance
• Exceptional communication, interpersonal, and client relationship skills
• Experience with dealership systems such as Reynolds and Reynolds or CDK
• Professional appearance and demeanor aligned with luxury brand standards
• Valid California driver’s license with clean driving record

Preferred Qualifications

• Familiarity with digital MPI (multi-point inspection) tools and video walkarounds

Work Environment

State-of-the-art facility with a focus on delivering a premium guest experience. This role requires multitasking in a fast-paced environment while maintaining attention to detail and professionalism at all times.

Benefits

• Comprehensive medical, dental, FSA, and vision coverage
• 401(k)
• Paid time off, sick leave, and holidays
• Employee lease/vehicle purchase programs