Manager, Technology Adoption and Education

About the Role

The Manager of Technology Adoption and Education leads strategies to ensure successful rollout, adoption and optimization of new and existing technologies. This role develops and implements comprehensive training programs, communication and change management initiatives that equip teams with the skills and confidence to embrace new tools and processes. The Senior Manager collaborates with IT, business leaders, end-users, and cross-functional stakeholders to align adoption and education initiatives with organizational goals and deliver measurable outcomes. The Manager oversees a team responsible for technology education, end-user enablement, and continuous improvement of learning programs.

Responsibilities

• Lead training and adoption initiatives in organization-wide software implementation from planning through post-launch reinforcement
• Partner with IT, business stakeholders and executive leadership to ensure smooth transitions and strong adoption
• Track user engagement and report out on KPIs related to tech adoption
• Design, develop and implement training strategies for diverse audiences ensuring multiple learning styles are accounted for
• Assess training needs across organization and identify skill or knowledge gaps
• Create and maintain scalable resources such as user guides, e-learning modules, job aids and quick reference materials and ensure alignment with business goals
• Serve as resource for internal and external tech users
• Manage and facilitate partner one to one training program for advanced technology support
• Facilitate engaging hands-on software training sessions for end users, super users and leadership in-person and virtual training sessions
• Track participation, completion and training effectiveness
• Implementation continuous education strategies to reinforce adoption and measure training effectiveness
• Champion change management to reduce resistance and increase technology engagement
• Facilitate alignment across cross-functional teams to ensure delivery on time and within scope
• Partner with department leaders to align training initiatives with organizational priorities
• Oversee end to end new user onboarding to technology solutions adopted by organization
• Supervise and coach team members to build process and support overall tech adoption and education initiatives
• Foster a culture of continuous learning and professional growth
• Proactively remove barriers to ensure team members can be successful in their role
• Develop and track goals that aligned to the organizational goals

Requirements

• Integrity: The right way is the only way
• Dependability: You do what you say you're going to do
• Advocacy: You fight for the best possible outcome for providers and their patients
• Clarity: You make it all understandable
• Bachelor's degree in a related field and/or the equivalent combination of training, education, and experience, required
• 4+ years' experience in technology adoption, implementation, training or related areas
• 2 years' in a leadership role preferred
• 3 years' experience in healthcare field, preferred experience in value-based care

Skills

• Excellent communication, stakeholder management and project management skills
• Ability to analyze and translate data into actionable strategies
• Strong time management and organizational skills. Able to meet assigned deadlines
• Attention to detail and facilitator skills a must
• Collaboration with Product Management in an Agile environment
• Continues Improvement Mindset - Seeks opportunities to streamline processes and improve learner experience
• Experience with Learning Management System
• Detail-oriented with experience tracking and reporting out to stakeholders
• Knowledgeable in Microsoft Office applications (Excel, Forms, Outlook, PowerPoint, Word) and SharePoint
• Proficiency with virtual webinar platforms such as Microsoft Teams, Zoom, Webex