Manager, Learning Technology

About the role

At Nestlé USA, we’re working towards delighting and delivering for consumers with brands like DiGiorno, Toll House, and Coffee mate, present in 97% of U.S. households. The Manager, Learning Technology leads the strategy, governance, implementation, optimization, and support of the organization’s learning technology ecosystem. This role ensures learning technologies enable enterprise talent, leadership, capability-building, and compliance objectives while providing a seamless learner experience. It oversees learning systems, digital learning tools, vendor relationships, reporting and analytics, content technologies, and learning operations processes, working closely with Learning & Development, HR, IT, Communications, Legal, and business leaders to drive innovation, data‑driven decision making, end‑to‑end compliance training, and adoption of emerging learning technologies, including AI‑enabled solutions.

Responsibilities

• Develop and execute the learning technology roadmap aligned to business and talent priorities; evaluate, recommend, and implement new learning technologies in partnership with HR, IT, and global L&D teams.
• Establish governance models, standards, and processes for learning platforms and digital learning tools; ensure technology investments deliver measurable business value and learner impact.
• Partner with HRIS, IT, Procurement, Legal, and Security teams to ensure compliance with enterprise standards.
• Lead administration and optimization of learning systems (LMS, LXP, learning content platforms, virtual learning tools, skills platforms, AI‑enabled learning solutions); maintain configuration, user experience, integrations, permissions, testing, and system upgrades.
• Drive continuous improvements to increase system adoption, effectiveness, and efficiency; ensure reliability, service levels, and issue resolution.
• Own end‑to‑end management of compliance training for L&D: deployment, tracking, completion monitoring, escalation, and reporting; serve as primary point of contact for audit requests.
• Ensure compliance training records, certifications, and learner data meet regulatory, legal, and enterprise standards; collaborate with Legal, HR, Risk, and business stakeholders to interpret requirements and translate them into effective learning and reporting processes.
• Proactively identify compliance gaps and implement corrective actions to mitigate organizational risk.
• Oversee L&D tool ecosystem, including authoring tool licenses and low‑code applications built in Microsoft Power Apps and Power Automate that support learning operations; own development, deployment, maintenance, and governance of Power Apps solutions.
• Partner with IT and business stakeholders to prioritize and scale automation opportunities across the L&D function.
• Identify opportunities to leverage automation, AI, and emerging technologies to improve learning effectiveness and efficiency; pilot and scale innovative learning solutions.
• Stay informed on industry trends and recommend enhancements to the learning ecosystem; promote digital learning adoption and change‑management strategies.
• Lead, coach, and develop an instructional designer; set clear goals, differentiate performance, and build a high‑performing, growth‑minded culture.
• Establish clear roles, priorities, and accountability; orchestrate the team's work across concurrent programs and competing deadlines.
• Model and embed a culture of continuous learning, feedback, and inclusion within the team.

Qualifications

Required:

• Bachelor’s degree in Human Resources, Learning & Development, Organizational Development, Business, Information Systems, or a related field.
• 5+ years of experience in Learning & Development, Learning Technology, HR Technology, or Digital Learning.
• 2+ years of people leadership experience.
• Experience managing learning platforms, LMSs, LXPs, and related learning technologies.
• Strong project management and stakeholder management skills.
• Experience working cross‑functionally with HR, IT, and business leaders, including global and local teams.

Preferred:

• Master’s degree in Organizational Development, HR, Education, Business, or related field.
• Experience with AI‑enabled learning tools and digital transformation initiatives.
• Familiarity with SCORM/AICC standards, accessibility best practices, and Kirkpatrick evaluation methodology