Manager of Learning Technology

About Us

SEIU 775 Benefits Group’s mission is to improve the skills, health and stability of the caregiver workforce through innovation and high-quality benefits and programs. We partner with workers, employers and industry stakeholders to collectively solve workforce problems through innovation, creativity and an evidence-based approach. Together, we deliver high-quality benefits and services to support a growing caregiver workforce. We are a nonprofit passionate about revolutionizing the future of in-home care, looking for others to join our smart, collaborative and kind team.

Work Arrangements

• Up to 10% presence required at our Downtown Seattle headquarters.
• Standard business hours: Monday–Friday, 8:30 a.m.–5:00 p.m.
• Remote work may be considered for employees residing in AZ, CA, CO, ID, FL, OR, TN, VA, or WA, subject to management approval.

This is a full-time, FLSA-exempt, regular, non-union position.

About the Role

Reporting to the Director of Learning Technology and Data, the Manager of Learning Technology will lead the Learning Technology Team to analyze, select, implement, and integrate learning technologies that continuously improve the efficiency and effectiveness of Benefits Group learning programs and products. This role owns the learning technology strategy, program development, and lifecycle management to meet organizational strategic objectives and end-user needs. Responsibilities include managing stakeholder relations, supervising the Learning Technology team, and developing the team’s skills, tools, and resources.

Responsibilities

• Develop and execute a comprehensive learning technology strategy and multi-year roadmap aligned with organizational priorities, caregiver needs, and business objectives.
• Serve as the product owner for the learning technology ecosystem, overseeing technology evaluation, selection, implementation, optimization, and lifecycle management.
• Continuously assess emerging technologies, industry trends, and vendor roadmaps to improve the learning experience and business outcomes.
• Lead, coach, and develop the Learning Technology team by establishing clear goals, priorities, and performance expectations.
• Foster a culture of collaboration, innovation, accountability, and continuous improvement.
• Manage team capacity, workload, delivery, and resource allocation through effective planning and prioritization.
• Demonstrate flexibility, sound judgment, and independent decision-making in a fast-paced, evolving environment.
• Build and maintain lasting partnerships with internal stakeholders, technology teams, and external partners to identify business needs and drive process improvements.
• Maintain visibility into strategic initiatives, roadmap progress, and organizational impacts through ongoing stakeholder communications and executive engagement.
• Lead complex, cross-functional technology initiatives involving content, data, user experience, systems integration, reporting, communications, and change management.
• Identify opportunities for process improvement and operational efficiencies by partnering with internal stakeholders, technology teams, and external vendors.
• Oversee the design, integration, optimization, and governance of learning platforms, content management systems, data stores, and enterprise applications.
• Manage vendor and third-party partner relationships, including implementation activities, issue resolution, performance monitoring, and platform enhancements.
• Define and monitor key performance indicators (KPIs), adoption metrics, and operational measures to evaluate the effectiveness and business impact of learning technologies.
• Analyze data, prepare reports, and deliver presentations with actionable insights, program status updates, and strategic recommendations to senior and executive leadership.
• Perform other duties as needed commensurate with the level of this position.

Requirements

• 5+ years of experience in technology product development, including stakeholder requirements analysis, business needs translation, learning technology solution design and implementation, system integrations, vendor management, product roadmap development, and technology lifecycle planning.
• 3+ years of management experience, including leading teams, coaching, mentoring, and developing high-performing teams.
• Experience leading cross-functional initiatives involving business, technology, data, and operational stakeholders.
• Demonstrated experience with Agile delivery methodologies for backlogs, sprint planning, and iterative product development.
• Expertise in program planning, prioritization, execution, and cross-functional team leadership.
• Proven ability to facilitate collaboration and drive solutions to complex, multi-disciplinary business and technology challenges.
• Advanced analytical skills with the ability to interpret data, generate actionable insights, measure operational effectiveness, and proactively identify and mitigate risks.
• Exceptional communication and visual presentation skills, including development and delivery of executive-level reports, dashboards, scorecards, and presentations.

Leadership Competencies

• Managing With Vision And Purpose: Connect their work and the work of teams they lead to the organization’s Mission, Vision, and Values.
• Advancing Diversity: Supports equitable and fair treatment and opportunity for all.
• Courage: Is not afraid to take action when necessary, accepts critical feedback shared with the team without being defensive, and incorporates feedback into their work.
• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately.
• Decision Quality: Makes good decisions in the appropriate amount of time based upon a mixture of analysis, wisdom, experience, and judgment.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their teams while fostering a collaborative environment.

Preferred Qualifications

• Experience with Learning Management Systems (LMS) administration.
• Experience in creating a new team or growing an existing team.
• Proficiency with web authoring and LMS technologies, such as Docebo.
• Aptitude for learning new software applications and technologies.
• Fluency in standard program and project management tools (e.g., Excel, Visio, Smartsheet, Trello).
• Non-profit experience or education sector experience.
• Training program implementation experience.

Physical Requirements

Must be able to perform tasks that may require prolonged periods of sitting or standing, with or without reasonable accommodation.

Pay

Salary range: $105,758.76 to $141,560.88.

Benefits

• Fully paid medical, dental, and vision.
• 18 days PTO, 15 sick days, 9 holidays, 1 floating holiday, and 2 personal days.
• End-of-year winter break, mid-year summer break, and earned paid longevity sabbatical.
• Defined Benefit Pension Plan and 401(k) options.
• Fitness, cell phone, internet, and furniture stipends.