Manager, Digital Workplace and Academic Applications

Position Number: D94100 • Proposed Start Date: 12/16/2026 • Classification Title: Information Technology and Telecommunications • Rank: N – No Rank • Working Title: Manager, Digital Workplace and Academic Applications • Department: 610130 – OIT Technology Infrastructure • Representation: UU – Unclassified Unrepresented • Renewable • Position FTE: 1.0 • Tenure Status: F – Fixed Term

About the role

Portland State University (PSU) is a thriving campus of 21,000 students in downtown Portland, easily accessible by bike and public transit and surrounded by restaurants, food carts, parks, and local businesses. PSU is committed to offering opportunities to students from a variety of backgrounds and prides itself on providing access for low‑income and nontraditional students. The motto, “Let knowledge serve the city,” reflects the dedication to finding innovative, sustainable solutions to local and global problems. PSU’s Office of Information Technology (OIT) — ranked one of the Best Places to Work in IT for nine years — empowers students, faculty, and staff through technology. OIT’s number one value is its employees: building a culture of inclusion, encouraging a healthy work‑life balance and flexible schedules, and supporting employees professionally and personally. PSU offers employees a substantial tuition discount and encourages staff to take advantage of it for degree pursuit or personal interest. The Digital Workplace & Academic Applications Manager leads the Digital Workplace & Academic Applications (DWAA) team within OIT’s Technology Infrastructure & Academic Systems (TIAS) department. The DWAA team administers a wide range of campus‑wide applications such as Google Workspace, Canvas, Atlassian applications, and telephony & communication applications. In this hands‑on technical manager role you will lead a team of six IT professionals, administer applications and services, lead projects, collaborate with key stakeholders, and provide leadership to ensure services are delivered stably, efficiently, and with positive outcomes for campus. You will also work with your manager to develop long‑range plans, application roadmaps, and improve processes and service delivery.

Responsibilities

• Technical Leadership and Support for Digital Workplace & Academic Applications (30%)
  • Act as the service offering manager for applications in the DWAA service portfolio, ensuring services meet campus needs and are delivered stably and efficiently.
  • Coordinates selection and/or recommendation of software, hardware, and support providers for campus digital workplace applications.
  • Collaborate and coordinate with the Office of Academic Innovation to review and recommend academic applications and services.
  • Investigate and develop technical and process solutions to complex technical challenges across the DWAA service portfolio, often in collaboration with team members.
  • Present potential solutions and outcomes to stakeholders and colleagues when appropriate.
  • Administer assigned systems and software applications.
  • Establish and recommend policies on system use and services.
  • Identify and implement opportunities for process improvements and automations that improve the effectiveness and efficiency of DWAA applications and services.
  • Develop service roadmaps and other long‑term plans to ensure digital workplace services meet evolving campus needs.
  • Coordinate identification and resolution of problems.
  • Create and maintain technical, process, and customer‑facing documentation.
  • Ensure DWAA applications and documentation are accessible and compliant with WCAG 2.1 AA standards; coordinate with vendors to remediate accessibility issues when necessary.
  • Ensure minimal downtime.
  • Foster a security‑conscious environment that improves the security posture of DWAA’s applications, processes, and team culture.
  • Provides technical leadership and troubleshooting on complex projects.
• Supervisor and Mentor DWAA Team (25%)
  • Supervise Digital Workplace & Academic Applications team members.
  • Complete annual performance appraisals of team members.
  • Hold regular team meetings and 1:1 check‑ins.
  • Assign operational and project work appropriate to each staff member’s expertise and skill level.
  • Set priorities and schedules for campus critical projects and deliver regular updates to the Director of Technology Infrastructure & Academic Systems.
  • Manage training and professional development opportunities for the DWAA team and help enable professional growth for staff.
  • Build a productive, collaborative, and engaging team culture that aligns with OIT’s values and attributes for success.
• Project & Change Management (20%)
  • Lead complex projects involving DWAA services and cross‑campus stakeholders.