Digital Workplace Manager

About the role

It's an exciting time to join Fisher Investments; we're investing in the future of our firm's technology and information security. Our business is growing internationally, which emphasizes the need to build an unparalleled team that promotes future global growth through strategic solutions and progress. We are looking for a Digital Workplace Manager to join our team and assist us in supporting and maintaining our Digital Workplace.

The DWP (Digital Workplace) Team Lead is a visionary who will set direction and reimagine how Fisher Investments employees use their productivity tools, devices, and services. You will build strong partnerships and relationships with other teams in Technology, Security, and with key partners to understand their requirements and translate them into technical solutions. You and your team will be responsible for various platforms, including End Point Management, OSD, Application packaging/Patching, SCCM, Intune, Azure Remote Access, Mobility, DLP, End Point Security, and Vulnerability. You will build digital workplace strategy and transformation with a heavy focus on end-user experience, challenging the status quo, and having deep insight into external technology trends. Guide technology innovation, developing technology roadmaps and delivering measurable improvements and results. Must have strong governance and security expertise in managing and mitigating risk through establishing controls, using security-related tools, and establishing and implementing associate processes. You will report to the Associate Vice President, Digital Workplace.

Responsibilities

• Lead the end-user technology, services, and platforms, focused on delivering a seamless workforce experience accessing FI's tools, apps, and services.
• Staff and manage IT project teams and service units with specialists to ensure results meet negotiated customer expectations and follow internal IT standards, methodologies, and strategies.
• Troubleshoot special problems and lead performance improvement efforts for one's area based on a solid understanding of the technical concepts, methods, and practices applied by reporting staff.
• Desktop and application virtualization including VDI standards, application publishing, Citrix, AVD, and associated hardware infrastructure (not including Network).
• Collaborate with internal security team to build and support processes related to end point vulnerabilities.
• Collaborate with Engineering on a long-term vision to use cloud-based solutions to achieve efficiency, cost savings, and a seamless end-user experience.
• Collaborate with Networking to ensure a seamless, efficient, and secure use of Wi-Fi regardless of location.
• Collaborate closely with FI Security team to ensure standards are well understood and proper controls are implemented, tracked, and any deviation is quickly remediated.
• Create reports and present to executive management with factual documentation of issues identified and clear recommendations for mitigation of found vulnerabilities.
• Establish and maintain vulnerability management SLAs and standards in partnership with the Cybersecurity organization.
• Measure and report on performance.
• Ensure all service-level agreements are met and goals are achieved.
• Perform direct report midyear and yearly reviews.
• Hold weekly to bi-weekly 1:1 staff meetings to build success plans to work toward growing individuals.
• Interview and hire DWP staff as requirements come open within the group.
• Lead and mentor direct reports within DWP.

Qualifications

• 8+ years of experience in the above-mentioned technologies, with proven experience providing end-user device support in a financial service organization of similar scale and complexity.
• 2+ years of experience in people management, specifically leading infrastructure operations teams within a Digital Workplace environment.
• Strong end-user expertise on platforms like SCCM, Intune, Azure, VDI, Remote Access, Mobility, productivity apps like Office 365, etc.
• Strong governance and security expertise in managing risks for end-users.
• Desktop experience including hardware platform, standards, roadmap, refresh cycle, security, management, and operating system standards.
• Experience in Windows 11, Mac OS, and Azure Virtual Desktop.
• Expert knowledge in Digital Workplace and end-user device strategy and transformation with heavy focus on user experience, challenging the status quo, and with deep insight into external technology trends.
• Bachelor's degree in a technical discipline or equivalent experience.

Pay

$150,000 – $200,000 base salary per year in the state of WA. New hires should expect to start at the lower end of the range depending on experience. Eligible for a discretionary bonus based on firm and individual performance.

Benefits

• 100% paid medical, dental, and vision premiums for you and your qualifying dependents.
• 50% 401(k) match, up to the IRS maximum.
• 20 days of PTO, plus 10 paid holidays.
• Family Support programs including 8-week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care.

Schedule

This is an in-office role. Based on your role, tenure, and performance eligibility, you may have the opportunity to participate in our hybrid work-from-home program. This program is subject to change.