MANAGER OF STUDENT RECORDS & REGISTRAR, Data and Enrollment Management, Wheelock College of Education & Human Development

About the Role

The Manager of Student Records & Registrar leads BU Wheelock’s student records operations, with a focus on student experience, student record integrity, degree progress, graduation eligibility, and processing of student academic actions. Reporting to the Assistant Dean of Enrollment & Student Success, this role oversees high-volume student records workflows, provides managerial direction for records-related processes, and serves as a key liaison among students, student services, graduate admissions, academic programs, and central university offices. The Manager of Student Records monitors student progress, resolves records issues, and supports consistent application of academic policies in collaboration with the Associate Dean for Academic Affairs.

Position Logistics

This is a full-time, 40 hours per week position with access to the University’s comprehensive benefits plan. This position will have an office on BU’s Charles River Campus and will be eligible for a hybrid work schedule of up to two remote days per week.

Essential Functions

• Student Records Operations (35%): Oversee the daily operations of BU Wheelock’s student records function, including management of high-volume email requests, student inquiries, records-related workflows, and timely responses to students, faculty, staff, and university partners.

• Data Management (25%): Manage the accuracy of student academic records across undergraduate, graduate, and non-degree student populations. Review and maintain key student record data, including student group assignments, sub-plans, projected graduation terms, enrollment status, academic record updates, and approved exceptions.

• Degree Progress/Graduation Reporting (25%): Manage Degree Progress Reports and related academic record adjustments to support accurate tracking of student progress toward degree completion. Review student records for degree applicability, approved exceptions, transfer or waiver credits, requirement completion, and projected graduation timelines.

• Academic Policy/Compliance (15%): Support consistent application of academic policies and student records procedures in collaboration with the Assistant Dean of Enrollment & Student Success, Associate Dean for Academic Affairs, student services, and academic programs. Assist with records-related aspects of academic policy implementation, student progress concerns, and compliance-related matters.

Required Skills

• Minimum Qualifications:

  • Bachelor’s degree required or equivalent combination of education and experience.

  • Three years of progressively responsible experience in student records, registrar operations, enrollment services, academic advising, or a related area of higher education administration.

  • Strong organizational skills with demonstrated ability to manage high-volume, deadline-driven workflows accurately.

  • Exceptional attention to detail in data entry, record review, and data processing.

  • Strong written and verbal communication skills and ability to work effectively across teams and departments.

  • Ability to interpret, apply, and communicate policies consistently and equitably.

  • Experience with student information systems (SIS) or database platforms for records management.

  • Working knowledge of FERPA and student data privacy requirements.

• Preferred Qualifications:

  • Master's degree in higher education administration, education, or related field.

  • Five or more years of experience in registrar operations or student records.

  • Proficiency with PeopleSoft Campus Solutions, Ellucian Banner, Slate, or comparable SIS platforms.

  • Experience identifying and resolving data discrepancies across large or complex student record datasets; comfort with Excel or comparable tools for data review and quality control.

  • Experience developing and maintaining process documentation, standard operating procedures, or workflow guides.

  • Prior experience providing managerial direction, workflow coordination, or formal supervision in a student records or enrollment services environment.

Compensation

The salary range for this position is $75,000 to $90,000 annually. This range is based on factors such as experience, qualifications, and the overall scope of the role. Please note that the final salary offered may vary depending on these factors.

Confidential Data

All information (written, verbal, electronic, etc.) that an employee encounters while working at Boston University is considered confidential. Employees must adhere to University and departmental policies, guidelines and procedures; and all applicable laws and regulations at all times.

Disclaimer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.