Assistant Director for Student Records and Services (Student Services Generalist)

Department-Specific Responsibilities

• Serves as an Assistant Director of the Office of Undergraduate Curriculum, Policy, and Records (OUCPR).
• Collaborates with OUCPR leadership and other office staff to evaluate service quality and help develop plans.
• Manages academic records of and provides services to approximately 14,000 students.
• Maintains and updates student record data in multiple systems.
• Verifies academic program requirements and notifies students of deficiencies.
• Processes routine student requests and academic program exceptions.
• Responds to student questions and concerns.
• Implements processes involving special credit processing and foreign language requirement exemptions.
• Audits systems and staff output to ensure compliance with policies and procedures.
• Represents OUCPR on College and campus committees.

General Responsibilities

• Develops and implements programs and initiatives related to student engagement, wellness, and academic support.
• Measures and evaluates the effectiveness of student services against projected outcomes.
• Serves on committees and performs research on student services best practices.
• Coordinates communications for student services initiatives and gathers satisfaction feedback.

Education: Required Bachelor's degree in higher education student affairs, public affairs, counseling, social work, education, business, or related field. Preferred Master's degree in related field.

Work Experience: 2 years in student services, higher education, or related field. Preferred 2 years of office experience, preferably in an academic environment.

Skills: Proficient communication skills, maintains professionalism, demonstrates time management and priority setting, demonstrates a high commitment to quality, seeks to acquire knowledge, maintains confidentiality, demonstrates accuracy, builds partnerships, works collaboratively, possesses flexibility, and operates computer and office equipment.