Assistant Director for Student Records and Services (Student Services Generalist)

Department-Specific Responsibilities

• Serves as an Assistant Director of the Office of Undergraduate Curriculum, Policy, and Records (OUCPR).
• Collaborates with OUCPR leadership and other office staff to evaluate quality of service and output goals.
• Audits systems and SRS staff output to ensure policies and procedures are followed.
• Represents OUCPR on College and campus committees, as appropriate.

General Responsibilities

• Develops and implements programs and initiatives related to student services.
• Measures and evaluates effectiveness of student services against projected outcomes.
• Provides guidance and oversight to 4 full-time recorders.
• Interfaces directly with students by attending events and meetings.
• Projects outcomes for services offered at the program, department/division, or campus level.
• Works with OUCPR leadership and other office staff to evaluate quality of service and output goals.

Education and Experience

Required:

• Bachelor's degree in higher education student affairs, public affairs, counseling, social work, education, business, or related field.
• 2 years in student services, higher education, or related field.

PREFERRED:

• Master's degree in related field.
• Management experience.

Skills

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast-paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Maintains a high level of accuracy, even under pressure.
• Demonstrates ability to maintain confidential information.
• Demonstrates customer service skills.
• Ability to build strong partnerships with students and other university departments.
• Ability to be very detail-oriented with a strong emphasis on accuracy.
• Ability to juggle multiple tasks and work with a wide range of people.
• Ability to work collaboratively with other departments, staff members, and effectively with our students, faculty, and administrative staff.
• Strong analytical, technical, and problem-solving skills.
• Ability to maintain student confidentiality.
• Ability to be a proactive team player with a strong service orientation and a strong work ethic.
• Knowledge of IU and College data systems.