Assistant Director of Student Services

Benefits

• Front Loaded PTO
• Tuition Assistance
• Medical, Dental, Vision
• 401(k) – with Employer Contribution

Responsibilities

• Hire, train, and supervise a team of Student Success Advisors
• Provide ongoing training to advisors on program knowledge, institutional policies, and advising procedures.
• Deliver regular coaching and performance feedback to advisors aligned with key performance indicators and department goals.
• Ensure advisors conduct weekly outreach to assigned students using a proactive advising model and provide timely resources or escalate concerns as needed.
• Oversee the completion of the At-Risk Monitoring process and documentation of outreach efforts.
• Maintain and track Welcome Session attendance for new and reentry students.
• Ensure advisors meet weekly with students on Academic Warning or Probation to provide support and escalate issues when necessary.
• Ensure accurate registration by advisors and require quarterly advising sessions with students to review academic progress, cohort/degree milestones, and registration goal metrics.
• Enforce institutional policies and procedures as outlined in the South College Student Handbook, South College Catalog, and other official documents.
• Support the satisfactory academic progress (SAP) appeal process by notifying students, maintaining outcome records, and assisting with coordination where applicable.
• Serve as a student support contact for issue resolution, partnering with faculty and staff and referring students to appropriate policies, departments, or resources.
• Support monitoring of quarterly and annual retention data and contribute to implementing approved initiatives to improve retention.
• Continually seek to increase knowledge and have a solid understanding of programs, curricula, and institutional policy and procedures
• Actively engage in departmental assessment by reviewing relevant data and recommending improvement strategies to Student Services leadership.
• Assist with developing and delivering student programming and activities designed to enhance college readiness, engagement, and success. Participate in the evaluation of student programming effectiveness.

Requirements

• Required: Bachelor’s degree
• Preferred: 3-5 years working in a post-secondary setting