Assistant Director of Student Services

Position Overview

The Assistant Director of Student Services works collaboratively with the campus Student Services leader(s) to coordinate the student services department with an emphasis on advising and the new student experience at the campus level.

Responsibilities

• Hire, train, and supervise a team of Student Success Advisors
• Deliver regular coaching and performance feedback to advisors aligned with key performance indicators and department goals
• Ensure advisors conduct weekly outreach to assigned students using a proactive advising model and provide timely resources or escalate concerns as needed
• Maintain oversight of the At-Risk Monitoring process and documentation of outreach efforts
• Oversee the completion of New Student Orientation (NSO) and track Welcome Session attendance for new and reentry students
• Support the academic progress of students on Academic Warning or Probation by providing support and escalating issues when necessary
• Ensure advisors meet quarterly advising sessions with students to review academic progress, cohort/degree milestones, and registration goal metrics
• Enforce institutional policies and procedures as outlined in the South College Student Handbook, South College Catalog, and other official documents
• Affirmatively support the satisfactory academic progress (SAP) appeal process by notifying students, maintaining outcome records, and assisting with coordination where applicable
• Assist with the planning and delivery of Welcome Sessions (on-campus or virtual)
• Serve as a student support contact for issue resolution, partnering with faculty and staff and referring students to appropriate policies, departments, or resources
• Monitor and contribute to improving retention data and implementing approved initiatives to improve retention
• Engage in departmental assessment by reviewing relevant data and recommending improvement strategies to Student Services leadership
• Assist with developing and delivering student programming and activities designed to enhance college readiness, engagement, and success
• Participate in the evaluation of student programming effectiveness

Requirements

• Bachelor’s degree
• 5 years’ relevant experience
• Preferred: 3-5 years working in a post-secondary setting